St. John's established in 1870, has three New York City campuses; a graduate center in Hauppauge, NY; international locations in Rome, Italy; Limerick, Ireland; and Paris, France; and study abroad locations around the world. The Princeton Review and other top rankings consistently recognize the University's outstanding academics, diverse student body, dynamic internship and volunteer opportunities, focus on student life, and diverse study abroad offerings. St. John's University offers more than 100 undergraduate and graduate programs in its six colleges and schools, with a growing number of programs offered online. The University is accredited by the Middle States Commission on Higher Education and 12 other major academic and professional associations.
A dedication to diversity, equity and inclusion is at the heart of our mission. As a Catholic and Vincentian university, St. John's is committed to institutionalizing practices of inclusive excellence to ensure that we welcome and celebrate the intrinsic worth of all members of our community. We will become an even stronger university as we enhance equity at every level of our institution. As noted in our Vision Statement, our graduates will excel in the competencies and values required for leadership and service in a rapidly evolving world.
Student Financial Services
Job Summary: The Loan Assistant Under the general direction and reporting to the Senior Assistant Director of Student Financial Services (SFS), the Loan Staff will assist in the processing of Private loan certifications and Federal Direct Loans. Is part of the Student Financial Service team and works closely with colleagues in the Customer Service Center and provides guidance on financial aid programs and process to CSC representatives, students and parents.
Monitor SFS loan area ACD line and respond to inquiries in a timely manner and identify processing areas that need to be clarified in loan material and communications.
Assist with Monitoring of SFS General Call ACD line and respond to inquiries in a timely manner and identify processing areas that need to be clarified in financial aid material and communications
Access Federal Financial Systems to identify and resolve loan related issues and adhere to federal and state confidentiality regulations.
Process Federal and Private Loan changes in a timely manner in accordance with federal regulations and Private lender requirements.
Process Federal and Private loan reinstatements in a timely manner in accordance with federal regulations and Private lender requirements.
Manage the loan temp table and ensure that Private loan and Federal loan funds are posted in a timely manner.
Process all budgets for students requesting summer aid so that the counselors can efficiently post summer aid
Review the staging table weekly to ensure all submitted documents have been posted, recorded accurately.
Review the SFS staging table on a weekly basis to ensure all documents submitted have been acted upon.
Provide clerical support services to SFS as needed.
Assist with SFS mailings and call campaigns as needed.
Manage the SFS loan email account ensuring that responses to inquiries are provided timely and accurately.
Keeps the Senior Assistant Director abreast of any issues with lenders or guarantors that could impact the timely processing of loan certifications and or funds.
Responsible for delivering seamless, effective customer service with a diverse population of students, staff, faculty, alumni and outside agencies.
This ideal candidate will be able to interpret, apply and comply with federal, institutional and Private lender guidance and regulations in relation to all financial aid programs and must be adaptable to change. The position requires the ability to multi task, attention to detail, manage priorities and meet deadlines in a fast paced work environment.
The ability to respond to inquiries or complaints from students, staff, faculty and third parties and manage difficult and complex conversations with students and their families.
The position requires that the candidate be able to access Federal Student Aid system and maintain a high level of confidentially.
This job operates in a professional office environment. This role routinely uses a computer, standard office equipment such as copiers, phones/voice mail, fax, scanner, printers, etc. This individual is routinely exposed to indoor environment with moderate noise level and on occasion may need to work outside. The job is an on campus position but individual must be prepared to work remotely if needed and must have own access to Wi-Fi, laptop and a cell phone.
While performing the duties of this job, the employee is routinely required to sit, stand, move about, to carry work, reach with hands and arms, climb stairs, communicate, hear. The employee must occasionally lift or move up to 25 lbs. Specific vision abilities required by the employee include close vision, distance vision, color vision, peripheral vision, depth perception the ability to adjust focus and all day use of a computer.
Employee frequently exercises flexibility (ability to shift from one task to another). Employee routinely works within time constraints and maintains attentiveness intensity. Employee frequently involved in social interactions which require oral and written communications. Employee required to hear conversations in moderate noise environments.
Position Type/Expected Hours of Work
This is a full-time position. Standard work days and hours are Monday through Thursday, 8:30 a.m. to 4:30 p.m. Friday 8:30 a.m. to 3:00 p.m. Some late night and weekend work is required.
Required Education and Experience:
A High School Diploma is required.
Excellent interpersonal, oral and written communication skills
Customer Service Experience
Experience with Microsoft Excel, Word and PowerPoint
Preferred Education and Experience:
1 to 2 years of work experience
Experience using Ellucian -Banner
St. John's offers a competitive compensation program which is commensurate with your qualifications, experience, and contingent upon the departmental budget. We also offer an extremely comprehensive benefits program to meet the diverse needs of our workforce. Along with exceptional benefits such as medical, dental, life insurance, long term disability insurance, tuition remission, generous 403(b) employer contribution, employee assistance program, and liberal paid time off policies, faculty and staff can also enjoy St. John's performing arts, libraries, bookstores, dining facilities, campus recreation and sporting events.
Any offer of employment is subject to receipt by St. John's University of satisfactory references, verification of employment and education.
St. John's University is an Equal Opportunity Employer and encourages applications from women and minorities. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national or ethnic origin, age, status as an individual with a disability, protected veteran status, or any other characteristic protected by law.
St. John's University is Catholic, Vincentian and Metropolitan. We are committed to attracting, motivating, and retaining a highly qualified and diverse workforce to support our mission of academic excellence and the pursuit of wisdom. Known for over 100 years of proud athletic tradition, our Big East excitement keeps Red Storm fans cheering. Ranked among America's top universities by The Princeton Review, St. John's University educates leaders for today's global society through quality academics, high-tech resources and an expanding international presence. With 1,500 Faculty and 1,400 Administrators/Staff, St. John's is a leading Catholic University in the Vincentian tradition, dedicated to making a positive difference in people's lives through active engagement in issues of energy and resource conservation, social justice and global citizenship. These values enhance the academic experience of more than 20,000 undergraduate and graduate students on three residential New York City campuses in Queens, Staten Island and Manhattan; a graduate center in Oakdale, NY; an international campus in Paris, France and Rome, Italy; and learning centers in other locations worldwide.