Vice President of Information Technology #2021-2649
National Apartment Association
Location: Arlington, VA
Type: Full Time
Internal Number: 2021-2649
Vice President, Information Technology
As Vice President of Information Technology for the National Apartment Association (NAA), you will plan and drive the enterprise-wide information technology (IT) strategy – bringing together people, information technology, and business processes in a smooth and integrated manner. You will have the support and resources you need to do this job well, including support from leadership and internal and external resources. The IT roadmap is defined, along with our IT project priorities, and you will be executing on these projects to further our strategic initiatives to create stable platforms that drives productivity, enhances customer service, and supports growth initiatives.
Reporting to NAA’s Chief Operating Officer, you will lead our Information Technology Information Solutions Division with a $2.5 million department budget, 3 direct reports, and a total team of 14 staff across Operations & Infrastructure, Data & Applications Management, and Customer Service. As a trusted partner, valued connector, and powerful advocate for multifamily housing owners, managers, developers, and suppliers, we serve over 153 affiliates, 82 thousand members, and 10 million rental housing units globally. We are upgrading and implementing solutions for our products that support our partners, members, and customers.
You will work closely with senior stakeholders, executive leadership, and other business leaders to define the role of IT operations in enabling important organization-wide objectives to support NAA’s business. The key to your success in this role will be your ability to manage multiple IT projects, with scopes of up to $1 million, and ensuring thorough and complete implementations while keeping all teams informed on progress. The current project list includes enhancements to customer portals, improvements to data and file management systems, document management software upgrades, a website redesign, and more.
The National Apartment Association is the leading voice for quality rental housing in every community. Finding a secure, affordable home has always been the American dream. But in a quest to achieve financial security, many Americans have turned away from homeownership. Demand for apartments is at a multi-decade high with more than four in ten Americans now renting.
Create a vision for and drive the enterprise-wide information technology strategy. Lead the company’s IT strategy execution including coordination and oversight of cross-functional teams that deliver digital projects. Work with the CEO, executive team, and staff to develop and implement a culture of exceptional member/customer service around technology and digital offerings.
In partnership with senior leadership and IT product owners, identify opportunities and risks for delivering NAA’s products and services digitally, including identification of competitive services, opportunities for innovation, and assessment of marketplace obstacles and technical hurdles to business success.
Coordinate with IT product owners to develop user experience and research plans and build both short- and long-term product roadmaps for NAA’s IT products to address the evolving needs of our constituents.
Lead NAA’s online IT experience for commerce and content with a focus on developing leading-edge website/mobile design and capabilities. Collaborate with department leaders and appropriate volunteer leaders to translate NAA’s education and engagement missions into digital offerings that support the industry.
Build and maintain a customer information management strategy by establishing a data governance plan and CRM platform standards. Ensure that NAA has actionable customer data by coordinating with data providers, including NAA’s affiliate network and industry partners.
Share knowledge, mentor, and educate the organization’s volunteer leaders, members, and staff as to NAA’s technological and IT vision/strategy, opportunities, and challenges.
Define and communicate standards for acquiring or developing IT systems, equipment, or software within the organization. Participate/oversee vendor contract negotiations for all system purchases and relationships with outside vendors for the organization.
Maintain up-to-date knowledge of technology standards, industry trends, emerging technologies, and best practices.
Oversee the development and maintenance of the network infrastructure for local and wide-area connectivity and remote access.
Be responsible for the overall technology security posture of the organization.
Be responsible for the NAA Client Solutions Center which provides superior customer service for the organization serving members and our affiliate network.
Work with the Senior Manager, Client Solutions to produce and update service policies and processes and provide training and education on Association issues.
Bachelor’s degree in business or technology from a 4-year college or university, or a combination of education and experience which demonstrates the necessary skills and abilities required for the position.
Demonstrated experience developing and implementing organization-wide IT strategies aligned with an organization mission and focused on user experience.
Ten years of experience with direct oversight of association management systems, web content management systems, infrastructure, and ancillary support systems.
Experience working with IT budgets and outsourced vendors.
Must maintain current knowledge and understanding of industry trends, current practices, new developments, and applicable technologies regarding the use of technology in associations.
Business-minded. You demonstrate strong budgeting skills and effectively manage your department budget. You recognize the financial implications of management decisions and use successful techniques for negotiating contract terms and pricing.
Clear communicator. You articulate ideas clearly and concisely, both in written and oral communications, adjusting communication methods to be most effective for each audience.
Coach/mentor. You set clear expectations and provide timely and direct feedback to your team. You encourage staff ownership and initiative by seeking staff input on decisions, supporting staff ideas, delegating responsibility and decision-making as much as possible, and holding staff accountable for work results. You promote excitement and dedication through establishing and communicating a vision for your department, communicating how individual jobs tie to the organization’s mission and strategic objectives, and celebrating successes. You communicate fully, establish trust, listen, promote learning, and remain positive and supportive through change, helping others realize their potential.
Collaborative. You demonstrate active listening skills, attending to the conversation and asking clarifying questions – adding constructively to conversations, cultivating a healthy exchange of ideas, and productively providing opinions. You know how to build and maintain effective work relationships, addressing and resolving conflicts effectively. You offer assistance, resources, and support to co-workers.
Decision-maker. You exercise sound judgment and make and explain quality decisions, considering both short- and long-term implications. You conduct thorough searches for information, evaluate alternatives, and choose the appropriate course of action based on objective data as much as possible. You use data and analysis to make informed decisions.
Dependable. You take the initiative to suggest improvements, seek additional responsibility, and solve problems, holding yourself accountable for results. Whether improving work processes, quality, interpersonal relations, and/or work outcomes, you can be depended on to produce quality work and to follow up and deliver as promised.
Project manager. You have strong organization skills and the ability to manage the competing demands of multiple projects. You strive to increase productivity and eliminate inefficient work habits and processes. You anticipate and establish plans to meet deadlines, managing both time and resources.
Team leader. You develop and articulate goals and strategies to improve processes and gain efficiencies. You plan work and allocate resources effectively and efficiently, including staff members in planning and ensuring adequate coverage for customer/member service. You anticipate problems and develop plans, re-prioritizing as needed.
Results-oriented. You focus on desired outcomes rather than the activity, maintaining a long-range focus while also considering short-term objectives. You ensure initiatives align with the strategic vision and goals of the organization, understanding how your area of responsibility fits into the overall success of the organization.
What’s Attractive to the Right Candidate?
You will be successful within your first few months of joining us by executing on some of the key initiatives already defined in our IT strategy.
You will have the support and resources you need.
You will have the opportunity to actively implement solutions while also planning for how we can evolve our future. Your contributions will be noticed and appreciated.
Like the industry we represent, we are poised for significant growth. NAA is a financially strong organization with ample reserves and our leadership team is forward-thinking and investing in smart solutions to expand our capabilities.
We offer an excellent benefits package, including medical, dental, and vision insurance; short-term and long-term disability coverage; 401(k) plan; a bonus plan for all employees; education benefits; professional memberships; condensed work-week options; and more.
Simply email your resume to Aileen Hedden at [email protected] with “NAA – VP, IT #2021-2649 ASAE” as the subject of the email. Please include your resume as a Word or PDF attachment to the email and paste your cover letter in the body of your email.
Please note: our practice is to not disclose the salary ranges our clients would consider. Any salary information included in this posting was estimated without our input.
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