All across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student and colleague is valued and honored.
As the region's only Level I Trauma center, Harborview Medical Center is well known for innovations and excellence in trauma care and its centers of emphasis: Trauma, Burn, Neurosciences, AIDS/STD, Center for Advanced Reconstruction and Rehabilitation (CARER), and mentally-and medically- vulnerable populations. Harborview employees are committed to the vital role the institution plays in the immediate community, as well as the entire Northwest region.
The HMC Orthopedic Trauma Clinic has an outstanding opportunity for a Patient Care Coordinator (Full-Time, Day Shifts). The Patient Care Coordinator (PCC) is knowledgeable of hospital policies and procedures, insurance coverage requirements, including authorization and third-party payer and reimbursement procedures. The PCC coordinates all patient services such as admitting, transfer to/from other hospitals, discharge appointments, arranging diagnostic procedures, scheduling surgery and consultation requests, and scheduling services from other hospital departments in order to facilitate delivery of care to patients. The PCC works closely with the RN3, physicians, and medical staff to ensure a high standard of care and strives to continually improve the patient experience and deliver excellent customer service.
Procedure Scheduling and Care Coordination: •Serve as the primary liaison for patients and physicians regarding surgical coordination, ordering diagnostic studies, admission process, and disability coordination •Coordinate inpatient and outpatient care by scheduling surgery, arranging diagnostic procedures and/or coordination requests for consultation among other medical specialties •Maintain surgery schedules for assigned surgeons and coordinates schedule with Anesthesia, Admitting, and the Operating Room •Coordinate communication among patient, orthopedic surgeons, and internal and external providers •Facilitate patient care through the initiation, coordination, and completion of health plan authorizations and pre-op and admission packets •Perform telephone assessment of patient problems within scope of practice and refer patients to RNs and physicians as appropriate •Document patient encounters regarding financial or clinical issues on appropriate forms •Coordinate and ensure needed clinical and administrative information is available for physicians when needed
Patient demographic and financial information: •Collect demographic data when scheduling patients for surgeries and tests and refer to financial counselor for updating •Obtain necessary authorizations from PCPs and health plans for surgeries and tests •Educate patients about their responsibilities for preparing for surgery including pre-anesthesia instructions, advance directives, and health plan approval •Refer patients to health coverage services as necessary to address funding issues
Communication and Teamwork: •Maintain clear lines of communications for efficient and effective teamwork with all staff and physicians •Be a leader in conflict resolution and provide constructive feedback to members of the team •Communicate regularly with the Clinic Practice Manager about work issues, process improvement ideas, and problem-solving •Coordinate communication among PCCs, Ambulatory Service Representatives, and nursing staff •Maintain a positive working relationship with co-workers and physicians •Orient physicians, residents, medical students, and new staff to surgery scheduling and the admission process in clinic •Perform related duties as required.
Requirements: A Bachelor's Degree in a medically related or public relations field AND two years of experience in a tertiary patient care setting involving interaction with a variety of medical services, contact with patients and families, interaction with physicians, and proficiency in medical terminology OR equivalent education/experience.
Founded in 1861, the University of Washington is one of the oldest public institutions in the west coast and one of the preeminent research universities in the world. The University of Washington is a multi-campus university comprised of three different campuses: Seattle, Tacoma, and Bothell. The Seattle campus is made up of sixteen schools and colleges that serve students ranging from an undergraduate level to a doctoral level. The university is home to world-class libraries, arts, music, drama, and sports, as well as the highest quality medical care in Washington State and a world-class academic medical center. The teaching and research of the University’s many professional schools provide undergraduate and graduate students the education necessary toward achieving an excellence that will serve the state, the region, and the nation. As part of a large and diverse community, the University of Washington serves more students than any other institution in the Northwest.