Advise applicants regarding financial aid options by explaining federal, state and institutional regulations and procedures; rights and responsibilities of federal and state student loans; and satisfactory academic process requirements; making financial aid presentations to groups of prospective and admitted students and parents.
Determines awards by interpreting federal tax returns, W-2s and federal verification documents to assess family’s financial standing and to insure compliance with Title IV regulations; utilizing professional judgement, when appropriate, to override applicable regulations and/or make exceptions to policy; accessing eligibility and determining appropriate awards for student applicants; monitoring enrollment for students to ensure they receive the appropriate credit for the hours enrolled and to ensure the appropriate number of hours are completed and the GPA attained to meet requirements of the Financial Aid Statement of Satisfactory Academic Progress.
Manages specific financial aid programs by reconciling expenditures and preparing documentation for auditors; preparing funding applications and reports for applicable agencies.
Supervise support staff by monitoring and making appropriate decisions regarding the duties assigned to these positions; complete evaluations for assigned staff.
Solves problems for prospects and students by acting as liaison between the financial aid office and other TCU departments; resolving loan issues through communication and with lenders, guaranty and servicing agencies.
Performs other related duties as assigned.
Required Education & Experience:
Associate’s degree or equivalent in experience required.
Experience in higher education administration or in a related environment providing customer service and program management.
Knowledge, Skills & Abilities:
Knowledge of basic accounting processes.
Knowledge of customer service techniques.
Knowledge of communications and interpersonal techniques.
Knowledge to establish and maintain databases.
Skill in some or all components of Microsoft Office.
Skill in the navigation of Microsoft Windows.
Ability to clearly communicate information.
Ability to draft grammatically correct correspondence.
Ability to interact with students.
Ability to manage multiple projects and meet deadlines.
Physical Requirements (With or Without Accommodations):
Visual acuity to read information from computer screens, forms and other printed materials and information.
Able to speak (enunciate) clearly in conversation and general communication.
Hearing ability for verbal communication/conversation/responses via telephone, telephone systems, and face-to-face interactions.
Manual dexterity for typing, writing, standing and reaching, flexibility, body movement for bending, crouching, walking, kneeling and prolonged sitting.
Lifting and moving objects and equipment up to 10 lbs.
Work is indoors and sedentary and is subject to schedule changes and/or variable work hours.
There are no harmful environmental conditions present for this job.
The noise level in this work environment is usually moderate.
As an AA/EEO employer, TCU recruits, hires, and promotes qualified persons in all job classifications without regard to age, race, color, religion, sex, sexual orientation, gender, gender identity, gender expression, national origin, ethnic origin, disability, genetic information, covered veteran status, or any other basis protected by law.
TCU is all about the experience. This is a place where students learn how to adapt to whatever the future might bring, develop critical thinking skills and expand their creativity. With a choice of rigorous academic programs in 130 undergraduate areas of study, 61 master’s level programs and 24 areas of doctoral study, Horned Frogs have opportunities to search for meaning and examine values, yet graduate well-prepared for professional accomplishment. Whether in the fine arts or business or engineering, Horned Frogs can develop their full creative potential here. For example, both MBA and undergraduate students at the Neeley School of Business benefit from an experience ranked at the top by Bloomberg Businessweek and U.S. News & World Report — not in spite of, but because of, the focus on the individual. At TCU, professors love being in the classroom. These mentoring teacher-scholars also conduct well-published, leading-edge research, often with undergraduates at their sides. Horned Frogs live, learn and play 24-7 in a 277-acre setting in a vibrant city. They work out in state-of-the-art recreation facilities, catch Big 12 NCAA athletic competition and participate in 200+ organizati...ons, all without leaving the campus. That’s when they’re not providing thousands of hours of volunteer service to their community, interning in New York or LA, practicing journalism in Washington, D.C., experiencing international business in China or perfecting Spanish in Seville. It’s how Horned Frogs are learning to change the world.