The Financial Aid Counselor I is an integral part of the Office of Financial Aid within the Enrollment Division at Rice University, a highly selective research institution located in the Heart of Houston, Texas. The Office of Financial Aid is responsible for the administration of all sources of student financial aid in a manner strategically driven to meet the enrollment goals of Rice University. The office is also responsible for ensuring that students and families are informed about the financial assistance available to them, including information on all federal, state, and institutional financial assistance programs.
Reporting to the Deputy Director, this position administers and implements university and/or department Financial Aid policies and procedures as well as services for students. The Financial Aid Counselor I will be responsible for evaluating and processing all financial aid files using institutional and federal methodology. This includes verification of all applications using prior-year tax returns. In addition, as part of a team, this position provides direct support to prospective students, current students, undergraduate and/or graduate, their families and supporters, Rice colleagues, and the general public related to financial aid programs and policies, particularly in relation to The Rice Investment.
Substitution for Education Requirement
Experience may not be substituted for the education requirement.
Specify Type of Experience
One or more years of progressive and successful experience in a higher education financial aid office
Substitution for Experience Requirement
Education may not be substituted for the experience requirement.
Related experience in higher education financial aid with a proven track record of working with diverse student populations in a positive manner
Good verbal and written communication skills, including the ability to exercise tact and discretion when dealing with students, families, donors, and staff
Excellent phone and verbal communication skills
Strong customer service skills
Ability to work at a very detailed level, using numeric data with a high degree of speed and accuracy
Demonstrated ability to set priorities, manage time and workflow, and manage multiple, concurrent high priority projects in a time-pressured environment
Ability to understand and explain university policy to others
Ability to work as an effective member of a team, identify and implement process improvements
Ability to use multiple financial aid systems, document management systems, windows- based environments, and office applications
Demonstrated analytical and quantitative skills, sound judgment
Proficiency with Banner and familiarity with state and federal student loans
Reviews student eligibility for outside scholarship funds per University policy and donor guidelines; adjusts existing aid packages as appropriate
Adjusts student eligibility upon request for student loans based on eligibility guidelines
Communicates financial information and application procedures
Responds to a high volume of requests for information via email
Serves as the main point of contact for walk-in and phone traffic to the Financial Aid Office
Answers inquiries by clarifying desired information; researching, locating, and providing information
Resolves problems by clarifying issues, researching and exploring answers and alternative solutions, escalating unresolved problems
Documents student interactions when appropriate
Occasionally assist with data updates; indexing of scanned documents, and updating student records
Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures
As a leading research university with a distinctive commitment to undergraduate education, Rice University aspires to pathbreaking research, unsurpassed teaching and contributions to the betterment of our world. It seeks to fulfill this mission by cultivating a diverse community of learning and discovery that produces leaders across the spectrum of human endeavor.