SUPERVISION RECEIVED: Associate Dean/Director of Counseling Services
SUPERVISION EXERCISED: Student employees as assigned
General Statement of Duties: The administrative assistant serves as the primary point of student facing contact and clerical support for the Counseling Services Office.
(E) = Essential
(E) First point of contact for students with varying degrees of mental health concerns seeking counseling services. (E) Facilitate Emergency Mental Health protocols in conjunction with staff counselors for students hospitalized via Section 12. (E) Maintain student confidentiality as the highest priority. Effectively communicate confidentiality standards with the campus community. (E) Provide triage services for students in crisis through information gathering, emotional support and timely communication. (E) Effectively communicate Counseling Services response and referral protocols to the campus community. (E) Monitor multiple email, voicemail accounts and relay information accordingly. (E) Process digital paperwork to ensure accuracy of electronic health records through use of Titanium, Counseling Services internal data system. (E) Schedule appointments in Titanium for the counseling center staff. (E) Support office social media platforms in communications, marketing and student outreach. (E) Demonstrates civility and professional, customer-service oriented behavior, worthy of emulation by other staff and students. (E) Responsible for contributing to the WSU Strategic Plan. (E) Responsible for contributing to Equal Opportunity/Affirmative Action objectives. Performs other duties as assigned within the Administrative Assistant I classification
*Education toward such a degree will be prorated on the basis of the proportion of the requirements actually completed.
Worcester State University is an Affirmative Action/Equal Opportunity Employer which seeks to reflect the diversity of its community.
It is the policy of Worcester State University that all employees be vaccinated against COVID-19 before they begin employment. Proof of the COVID-19 vaccine is required of all individuals hired by WSU, to be verified after an offer of employment has been made, and as part of the background check process. Prospective employees may submit a request for exemption based on a religious and/or medical basis, to Human Resources.
This is a grade 15, non-exempt, full-time (37.5 hours), benefited AFSCME position.
Bi-weekly salary is $1,707.31 (annual salary is $44,390.06). Work days are Monday - Friday, 9:00am-5:00pm Days off are Saturday and Sunday.
All applicants must apply online at worcester.interviewexchange.com
Expected documents for submission include a cover letter, resume, and a list of three professional references with contact information. Applicants must complete the National Student Clearinghouse Authorization form or submit the official transcript of highest degree.
All information that can be uploaded to one's e-account should be done so by the applicant; information which cannot may be faxed to 508-929-8169 or emailed to [email protected], or may be sent to the following address:
Director of Affirmative Action & Equal Opportunity
WORCESTER STATE UNIVERSITY is a vibrant public university located in the residential west side of Worcester, Massachusetts, the second largest city in New England and home to 38,000 college students at more than a dozen colleges and universities. Situated on a compact 58-acre campus, the University offers 50 undergraduate and graduate academic programs to more than 6,400 students annually. The Princeton Review ranks us as one of the 75 "Best Value" public colleges in the country, as well as a "Best in the Northeast" college.