About Northeastern: Founded in 1898, Northeastern is a global research university and the recognized leader in experience-driven lifelong learning. Our world-renowned experiential approach empowers our students, faculty, alumni, and partners to create impact far beyond the confines of discipline, degree, and campus.
Our locationsin Boston; Charlotte, North Carolina; London; Portland, Maine; San Francisco; Seattle; Silicon Valley; Toronto; Vancouver; and the Massachusetts communities of Burlington and Nahantare nodes in our growing global university system. Through this network, we expand opportunities for flexible, student-centered learning and collaborative, solutions-focused research.
Northeastern's comprehensive array of undergraduate and graduate programs in a variety of on-campus and online formatslead to degrees through the doctorate in nine colleges and schools. Among these, we offer more than 195 multi-discipline majors and degrees designed to prepare students for purposeful lives and careers.
About the Opportunity: The Program Manager is a key student facing representative in the Office of Global Services (OGS). They will play an essential role in developing and implementing programs and support initiatives that ensure international students' successful arrival, transition, and continued acculturation. Through a culturally-informed lens, and in service of Northeastern's values around global citizenship, this person will plan and execute events, respond to student needs, and collaborate with partners across campus to ensure that international students' needs are widely represented and met.
Under the supervision of an Associate Director, and in conjunction with various departments on campus, the Program Manager will develop programs that outreach to appropriate international constituencies and help achieve institutional goals. Some events will be sponsored by OGS while others will require developmental advising work with international student groups. They will serve as an advisor to various student groups whose mission is to recognize and celebrate cultures. They will collaborate with advisors at OGS regional campuses to offer inclusive services and events to all international students.
They will also assist in the delivery of academic support initiatives through OGS. The Program Manager will serve as a key advisor within the Academic Skills Advising program, working closely with offices across campus to make referrals when necessary. Through holistic advising, this person will connect with students, understand needs, and work with students to utilize the full range of resources available at Northeastern and make individual academic success plans. The Program Manager will lead the delivery of new and existing academic support related initiatives, including but not limited to co-op professional development, pre-arrival programs, and workshops on crucial academic skills.
Creative, engaging, relevant, and timely communication with students will also be a part of this role. They will create and/ or manage the creation of educational and marketing material for OGSprinted and digital. This includes virtual resources such as webinars, videos, interactive training experiences, etc.
Responsibilities: The Program Manager's responsibilities include, but are not limited to the following:
Deliver programing that supports student success in acclimating to their classroom and the Northeastern learning community.
Proactively advise international students by providing holistic support to students who engage with this service as well as design and deliver targeted marketing to students who are high risk due to compliance challenges.
Develop, manage, support, and report on academic mentorship programsexisting and new. This includes individual meetings with students who have been identified for additional support by various mentorship initiatives. Lead professional development programs for the Global Student Mentors and develop new ways to keep mentors and mentees engaged. Manage the Global Student Mentor student employee life cycle. Propose and deliver cultural programming both on-ground and virtually.
Collaborate with other OGS staff to provide overall international student services and perform duties assigned by OGS managers/leadership to support the OGS' operations in compliance, programming, communication, and engagement in the strategic missions of Enrollment Management.
Provide F/J visa advising and serve as Designated School Official (DSO)/ Alternate Responsible Officer (ARO).
Qualifications: Bachelor's degree in Higher Education, International Affairs, College Student Personnel or similar degree required. Masters preferred. 3 - 5 years' experience working in international student support programs, student activities, student affairs or related field. Knowledge of international student acculturation and familiarity with immigration and compliance issues preferred. Intercultural experiences such as studying or working outside the U.S. highly preferred.
Demonstrated ability to work with a diverse student population on a fast-paced campus a must. An existing knowledge of Northeastern and its unique educational program is desired.
Must be a U.S. citizen or permanent resident in order to serve as DSO/ARO.
Salary Grade: 10
Additional Information: Northeastern University is an equal opportunity employer, seeking to recruit and support a broadly diverse community of faculty and staff. Northeastern values and celebrates diversity in all its forms and strives to foster an inclusive culture built on respect that affirms inter-group relations and builds cohesion.
All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, religion, color, national origin, age, sex, sexual orientation, disability status, or any other characteristic protected by applicable law.
Founded in 1898, Northeastern University is a private research university located in the heart of Boston. Northeastern is a leader in worldwide experiential learning, urban engagement, and interdisciplinary research that meets global and societal needs. Our broad mix of experience-based education programs?our signature cooperative education program, as well as student research, service learning, and global learning?build the connections that enable students to transform their lives. The University offers a comprehensive range of undergraduate and graduate programs leading to degrees through the doctorate in nine colleges and schools.