Student Support and Equity Programs (SSEP) aims to make a positive difference in the lives of students through high quality programs and services that promote educational opportunity and support student learning and success. Major programs and service areas include the Educational Opportunity Program (EOP), Summer Bridge (SB), Transfer Bridge (TB), Renaissance Scholars (RS), and the Veterans Resource Center (VRC).
DUTIES AND RESPONSIBILITIES Design, coordinate, and evaluate all phases of SSEP Academic Advising Programs and Services - Design and implement a comprehensive academic advising program for declared and undeclared students participating in the Educational Opportunity Program (EOP) from matriculation to graduation including one-to-one, group, and open advising delivery methods in collaboration with the Advising Team, academic departments, and other individuals and offices. - Collaborate with e-advising in Student Success to stay current on CPP Connect and other advising database programs to electronically schedule, document, and report advising sessions and trends; provide occasional training opportunities for advising staff and monitor the effectiveness of the system. - Lead a team of full-time professional academic advisors and facilitate the work of other individuals with academic advising responsibilities. - Coordinate and assign advising caseloads to the team of professionals and provide monthly updates regarding enrollment and any re-distribution of students that need to be made midsemester or year to different advisors for various reasons. - Coordinate an ongoing training program for academic advisors. Create and oversee regular activities and professional development opportunities for all Advising Team staff to remain current on best practices and relevant research and theory. - Collaborate with the Advising Team to provide academic advising services for EOP declared and undeclared majors participating in the Summer Bridge Program. - Prepare freshman and transfer advising profiles to assist advisors in working successfully with incoming students and to create a first-year experience that promotes student satisfaction, achievement, and success. - Provide supplemental advising for an assigned group of declared and undeclared EOP students. Meet regularly each semester. Track their academic progress and commitment to fulfilling requirements as specified in their EOP/Renaissance Scholars acceptance agreements. Assist them in choosing courses to meet general education requirements and/or to fulfill change of major requirements and prepare for regular academic major by the end of the second semester of attendance. - Conduct academic counseling sessions to assist students in dealing with such problems as poor performance, change of major, conflicts with faculty and staff members, dissatisfaction, and withdrawal from the University and/or EOP. Coordinate the maintenance and release of registration holds for EOP students. - Train new advisors and orient them to Cal Poly Pomona, the Division of Student Affairs, Student Support and Equity Programs, and their specific duties and responsibilities. - Evaluate all phases of the Educational Opportunity Program's academic advising services as to ensure the highest quality of student support and review and monitor all assessments conducted for yearly submission to the Division of Student Affairs. - Interview prospective students, when needed, and assist in assessing their abilities, readiness for college, and prospect for a successful university experience.
Monitor student progress related to enrollment, academic performance, persistence, and degree completion - Monitor, track, and document the progress of EOP declared and undeclared students, review academic matters, particularly as they relate to student performance, persistence, and degree completion. Develop an academic early warning system for EOP special admits and other at-risk populations. Make appropriate referrals. - Monitor student stop-outs and report on percentages and reasons for EOP students' breaks in continuous enrollment. - Track the academic performance of EOP declared and undeclared students; monitor students declaring majors; and act on student academic petitions and appeals. - Consult with the Office of Student Success and Registrar's Office to identify the academic standing of students petitioning for academic reinstatement; work closely with these offices to review policy, regulations, and procedures. Consider student petitions for academic reinstatement and inform students of the action taken on their petitions and stipulate conditions for students approved for academic reinstatement; review and share this information and lead the conversation at bimonthly academic advisor meetings. - Collaborate with the Coordinator of EOP Admission and Enrollment Services to review and make recommendations of previously enrolled EOP students seeking readmission to the program; review and make recommendations for spring semester admits by collaborating with the Transition Programs team to ensure these mid-year transfers are properly orientated to the university and EOP. - Collaborate with the Coordinator of EOP Admission and Enrollment Services to review applications of students seeking special consideration in meeting the EOP income requirements and are experiencing financial aid problems. - Develop an academic early warning system for EOP special admits and other at-risk populations. Make appropriate referrals. - Monitor, track and develop the process of approvals for EOP students' seeking part-time status. Uphold policies, procedures and guidelines for this new online process and facilitate the training and discussion of the approval process during bi-monthly academic advisor meetings. - Monitor the enrollment status of all EOP students in conjunction with the Coordinator of EOP Admission and Enrollment Services; identify, monitor, and track student enrollment every semester (LOA, graduation, etc.) in order to update and monitor the EOP Master Roster (approximately 2,600 students) in an effort to update or redistribute advising caseloads.
Prepare reports and analyses on enrollment, financial aid, and scholarships, and various special projects - Prepare data reports, progress reports, and analytical reports; prepare a comprehensive annual report on Advising programs and services. - Monitor EOP Grant Awarding and collaborate with OFAS to ensure timely awarding of eligible EOP students; consult with RS and Lead Team regarding special circumstances; monitor grant fund balance to be sure all aid is awarded and disbursed fall and spring semesters with consultation and collaboration of Executive Director. - Organize, develop, and post all scholarship materials (committee, announcements, and rubric) for EOP Scholarships for the academic year (EOP Emerging Scholars, Eric Lara Family Foundation, Rebecca Aguiniga-Cutler Scholarship, and Ceja Family Scholarship). Monitor and verify enrollment for all EOP scholarships awarded in May of each academic year. - Collaborate, consult, and monitor along with the SSEP Web Committee the advising section of the website and monitor all Formstack documents submitted to our website. - Address special projects assigned by the Executive Director of SSEP.
Participate in meetings, committees, and professional development activities - Serve on the University-wide Advising Committee as a representative of the SSEP department; provide feedback, advocate for our at-risk student population, and share upcoming advising topics with department. - Meet on a regular basis with the Executive Director of SSEP and follow up on action items as appropriate. Serve as a member of the SSEP All Lead leadership team. Assist in preparing the department's strategic plan, budget, funding proposals, and periodic annual reports. - Participate in staff meetings, in-service training sessions, retreats and planning conferences, and other professional development activities. - Serve on relevant university committees and in various campus organizations, representing the interests of SSEP and its constituents; coordinate and facilitate advising workshops and programs in collaboration with faculty advisors, and participate in subcommittee activity as directed. - Keep up-to-date regarding educational equity, academic advising, student transition and student retention theory, research, and practice. Share information and resources with the Advising staff, other SSEP staff, and individuals on campus as appropriate.
MINIMUM QUALIFICATIONS - Equivalent to graduation from a four-year college or university in a related field plus upper division or graduate course work in counseling techniques, interviewing and conflict resolution where such are job related. - Possession of these knowledge and abilities is typically demonstrated through the equivalent to four (4) years of progressively responsible professional student services work experience which includes experience in advising students individually and in groups, and in analysis and resolution of complex student services problems. - A master's degree in Counseling, Clinical Psychology, Social Work or a job¿related field may be substituted for one year of professional experience. A doctorate degree and the appropriate internship or clinical training in counseling, guidance or a job¿related field may be substituted for two years of the required professional experience for positions with a major responsibility for professional, personal or career counseling. - Thorough knowledge of the policies, procedures and practices of the program area to which assigned or the ability to quickly acquire such knowledge. General knowledge of the policies, practices and activities of Student Services programs outside the program to which immediately assigned; general knowledge of the principles, problems and methods of public administration, including organizational, personnel and fiscal management; general knowledge of advanced statistical and research methods. - Ability to carry out very complex assignments without detailed instructions; advise students individually or in groups on varied and complex matters; determine the appropriate course of action and proper techniques to utilize while engaged with individuals and groups in personal interactions of a sensitive nature; reason logically and analyze and solve organizational and operating problems of one or several program areas; plan, coordinate and initiate actions necessary to implement administrative or group decisions or recommendations; analyze and define complex organizational, policy or procedural problems, collect and evaluate data, draw valid conclusions and project consequences of various alternative courses of action; understand the roles and responsibilities of others and to gauge relationships accordingly by taking into account the variety of the interrelationships, motivations and goals of the members of the organization served; and establish and maintain effective, cooperative and harmonious working relationships in circumstances which involve the denial of requests or the necessity to persuade others to accept a different point of view.
PREFERRED QUALIFICATIONS - Demonstrated ability to work collaboratively with experienced staff and unite them around common goals; personal qualities of integrity, flexibility, compassion, and an enduring sense of humor. Experience in at least two of the following areas: academic advising, teaching, assessment, counseling, and co-curricular activities. - Ability to juggle multiple tasks at once while remaining composed. - Ability to retain and utilize large amounts of detailed information and quickly access and utilize additional information in the moment. - Strong verbal and written communication skills including phone and in-person, emails, texts, etc. - Technology savvy. - Demonstrated ability to work independently, meet deadlines, handle and prioritize simultaneous requests - Self-starter who advocates for him/herself. - Excellent interpersonal communication skills. - Creative and analytical thinker with strong problem-solving skills. - Demonstrated ability to work independently, meet deadlines, handle and prioritize simultaneous requests - Self-starter who advocates for him/herself. - Excellent interpersonal communication skills. - Creative and analytical thinker with strong problem-solving skills. - Ability to interact and maintain good working relationships with individuals of varying social and cultural backgrounds. - Ability to exercise independent judgment. - Ability to cultivate strong interpersonal customer and co-worker relationships and work effectively cross functionally. - Ability to read and interpret complex information, talk with customers and listen attentively. - Must protect the confidentiality of student personal information and comply with Family Educational Rights and Privacy Act (FERPA). - Must comply with all university procedures and policies
Cal Poly Pomona consistently ranks among the best universities in the country when it comes to quality education, affordability and career prospects for graduates. As an inclusive polytechnic university, we cultivate success through experiential learning, discovery and innovation. U.S News noted Cal Poly Pomona was eighth most diverse among regional universities in the West and tenth most diverse in the nation. Nowhere else can students ride an Arabian horse, practice on a Steinway piano, bring a new product to market, and build a liquid-fueled rocket.