The Financial Aid Operations Coordinator supports the Financial Aid team by providing front-line support, performing a wide variety of administrative tasks, maintaining organized records, and assisting students and their families with general information.
Provide excellent customer service to students, families, and other contacts, by responding to calls, emails and scheduling appointments on a daily basis and assisting counselors at peak times.
Collect and distribute mail to staff daily.
Oversee the maintenance of student financial aid application data including records coordination, scanning, indexing, and shipping of electronic documents to a third-party vendor.
Review documents submitted by all student types and ensure information is correct and entered in Colleague. Help students with incomplete documents. Disseminate completed docs to counselors.
Prepare, mail, and email award offers along and accompanying material to students.
Provide guidance on the financial aid application process, appeals, student loans/alternative financing, student billing, and aid disbursement; review financial aid packages with students and parents/families in general terms.
Facilitate communications for federal loan requirements, including entrance and exit counseling.
Act as a liaison between students and other departments to resolve issues.
Assist with hiring, training and supervision of Work-Study students.
Provide confidential administrative support to the Director of Financial Aid and team, and assist with front desk coverage in the Center for Student Services.
Center for Student Services (CSS) responsibilities include:
Provide timely and accurate information to students/parents who contact CSS.
Assist in maintaining the front counter, forms area, and equipment used in CSS.
Maintain student confidentiality in compliance with FERPA.
Distribute forms to faculty and students.
Interact professionally and effectively with individuals from diverse backgrounds and demonstrate a genuine commitment to Regis College’s mission and goals.
Perform other related administrative duties and conduct special project assignments as assigned.
Supervise Work-Study students in accordance with Regis College’s policies and applicable laws; responsibilities include training, developing, and scheduling.
Bachelor’s degree and 3 to 5 years of related administrative experience.
Ability to uphold the University’s commitment to inclusive excellence in a diverse learning community.
Experience working in higher education and with Ellucian Datatel Colleague preferred.
Ability to understand, interpret, and explain financial aid awards to student and families.
Ability to work independently or as a team with careful attention to detail and the ability to prioritize and complete multiple tasks/projects by established deadlines.
Effective communication and interpersonal skills with a wide variety of constituents and community members.
Discretion, tact, and professionalism in dealing with confidential matters and correspondence.
Bi-lingual English/Spanish preferred.
Working Conditions/Physical Demands
Normal office environment, not subject to extremes in noise, odors, etc.
May spend extended periods at terminal, on telephone, or operating other office machines requiring eye-hand coordination and finger dexterity.
The above statements are intended to describe the general nature and level of work being performed by people assigned to do this job. The above is not intended to be an exhaustive list of all responsibilities and duties required.
External and internal applicants, as well as position incumbents who become disabled as defined under the Americans With Disabilities Act, must be able to perform the essential job functions (as listed) either unaided or with the assistance of a reasonable accommodation to be determined by management on a case-by-case basis.
In employment, as in education, Regis College is committed to equal opportunity and affirmative action. Regis does not discriminate on the basis of race, color, age, religion, creed, sex, gender identity or expression, sexual orientation, ethnic or national origin, ancestry, citizenship, marital or parental status, physical or mental disability, genetic information, pregnancy, veteran’s status, membership in uniformed services or any other protected status.
Rooted in the Catholic intellectual tradition and inspired by the social justice values of our founders, the Sisters of St. Joseph of Boston, Regis College is a welcoming and inclusive community. We are called to provide access to an academically rigorous education through innovative learning opportunities and collaborative engagement at all degree levels. We educate the whole person, preparing our students to pursue excellence, to become change agents in their own communities, and to serve and lead as advocates for a more just and compassionate global society.