Associate Director of Graduate Financial Services - Olin Business School
Washington University in St. Louis
Location: St. Louis, Missouri
Internal Number: JR49981
Responsible for the overall management of the administration, accounting, compliance of all student financial programs including federal, state, institutional and private financial programs. The Associate Dean of Financial Services provides overall management and leadership necessary for the effective administration of the financial aid programs including, but not limited to, financial aid processing and disbursement, financial counseling, database management, reporting and auditing. As member of the Enrollment Management leadership team, the Associate Director develops policies, budgets, and strategies that support Olin's mission and student enrollment goals. Direct supervision of the Financial Services team including the Assistant Director of Financial Services and Financial Services Coordinator.
Primary Duties and Responsibilities:
Financial Services Leadership and Administration:
Provide leadership, management, and support for the Financial Services Office and develop a competent, productive and effective staff by hiring, developing and supervising, directly and through delegation, assigned personnel.
Supervise, hire, train and evaluate staff, provide feedback on ways to improve efficiency and effectiveness correct any deficiencies and recommends and implements corrective action and discipline as necessary.
Provide professional development and training to assigned staff on a regular and consistent basis.
Help the team meet enrollment goals for the portfolio.
Provide leadership and develop appropriate recommendations for the implementation of related technology applications in support of enhanced services offered through the Financial and Enrollment Services.
Effectively utilize PowerFAIDS and Salesforce database by developing a working knowledge of the system, assessing the systems support needs of the Financial Services Office, and working cooperatively with other offices on campus to ensure that the integrity of the systems and data are maintained and that the systems are utilized productively in support of operations.
Represent the Financial Services Office and the Enrollment Services unit through service on various committees.
Facilitate a work environment that encourages knowledge of, respect for, and development of skills to engage with those of other cultures or backgrounds.
Create and promote a culture that values and prioritizes high quality service delivery for the students and their families.
Provide direction and leadership for the day-to-day operations of the Financial Services Office with special emphasis on compliance, efficient use of technology, communications, student literacy, and financial aid planning.
Plan, develop and administer the departmental budget.
Plan, manage, and monitor projects from concept through implementation for projects.
Manage day-to-day operational aspects of all assigned projects and gains consensus from stakeholders to ensure successful implementation.
Establish project management processes and methodologies to ensure assigned projects are delivered on time, within budget and meet high quality standards and leadership expectations using the appropriate tools.
Meet with internal customers of an assigned project to provide status updates and reports and gather project-related feedback.
May be responsible for handling multiple projects simultaneously.
Track performance, service levels and other metrics required to ensure project goals and objectives are met.
Processing and Administrative Compliance:
Oversee the annual processing budget of 15-20 million in Financial Assistance for the all graduate programs at Olin and the Brookings Institute.
Provide administrative oversight for all student-facing services related to student finance.
Ensure the implementation of Policies and Procedures for all Olin Financial Services Functions in accordance with federal, state and institutional financial services guidelines.
Oversee all Financial Services Policy changes that improve and maintain student retention and satisfaction.
In collaboration with senior leadership, prepare and provide approval and signature authority for all Professional Judgement reviews, Federal & VA Academic plans, Student Payment plans, Refunds and Collections.
Supervise all student based institutional loans, cost of attendance budgets and GI Bill processes.
Evaluate effectiveness of financial services efforts through student satisfaction surveys.
Strategic Initiatives, Planning & Reporting:
Coordinate effectively with academic and administrative units across campus to achieve enrollment management goals.
Collaborate with administrators, deans, faculty, IT, advisors and counselors to facilitate and improve delivery of financial services to students.
Remain competent and current through self-directed professional reading, developing professional contacts with colleagues, attending professional development courses, and attending training and/or courses as required by the Associate Dean of Graduate Enrollment Management.
Contribute to the overall success of the Financial Services Office and Enrollment Management by advising and assisting the Associate Dean of Enrollment Management in all aspects relating to financial aid compliance, reporting, and student service, and by performing all other essential duties as assigned.
Perform other duties and projects as assigned.
Master's or MBA degree.
Previous work in a university/school settings.
Knowledge of Washington University financial processes, SIS, STAR, PowerFAIDS, CRM systems.
Seven to ten years of work experience in financial services.
Extensive knowledge of Federal title IV programs and Veterans Benefits.
Five to seven years of professional experience in a Financial Aid Office setting.
$53,900.00 - $92,200.00 / AnnuallyThe salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one's qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget.
All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. The screenings will include criminal background check and, as applicable for the position, other background checks, drug screen, an employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening.
Washington University in St. Louis is committed to providing a comprehensive and competitive benefits package to our employees. Benefits eligibility is subject to employment status, full-time equivalent (FTE) workload, and weekly standard hours. Please visit our website at https://hr.wustl.edu/benefits/ to view a summary of benefits.
Washington University is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration without regard to an individualâ™s sex, race, color, religion, age, disability status, protected veteran status, national or ethnic origin, gender identity or expression, sexual orientation. Women, minorities, protected veterans and the disabled are strongly encouraged to apply.
Washington University is dedicated to building a diverse community of individuals who are committed to contributing to an inclusive environment â“ fostering respect for all and welcoming individuals from diverse backgrounds, experiences and perspectives. Individuals with a commitment to these values are encouraged to apply.
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Washington University in St. Louis, a medium-sized, independent university, is dedicated to challenging its faculty and students alike to seek new knowledge and greater understanding of an ever-changing, multicultural world. The University offers more than 90 programs and almost 1,500 courses leading to bachelor's, master's and doctoral degrees in a broad spectrum of traditional and interdisciplinary fields, with additional opportunities for minor concentrations and individualized programs. The faculty is composed of scholars, scientists, artists and members of the learned professions. They serve society by teaching; by adding to the store of human art, creativity, understanding, and wisdom; and by providing direct services, such as health care.