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Manager II, Customer Experience
What We'll Bring: As the Manager, Global Customer Experience you manage and develop a team of advisors, consultants and analysts who engage with TransUnion's Global Fraud Solutions group's standard support accounts to accelerate time-to-revenue with dedicated onboarding support, These advisors, consultants and analysts serve as the primary interface for operational teams within our standard support customer base and provide back up support for strategic accounts if questions arise. You will also have to ensure the team is operating efficiently and help build and then enforce KPIs and SLAs. You work closely with Managers across the organization and the Director of Customer Experience to build strategic plays around churn, revenue retention, and customer health. You will also


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