The Customer Experience Advisor is operational person within Customer Care TechConnect team, able to handle daily operational tasks and support the organization with achieving its KPI's.
Creates new quotes and renewal quotes
Prepares technical support contracts "TechConnect" in accordance with customers' needs
Handles customer inquires
Handles phone calls from customers
Enters, verifies and monitors customer orders and contracts
Manages service tickets
Maintains customers' software database
Assures the accuracy of data
Communicates with stakeholders
Solves problems proactively
Reports continuous improvement opportunities
Participates in projects
Internal Number: R21-4561
About Rockwell Automation
When you choose Rockwell Automation, you join countless talented employees who have helped us establish our leadership position in the automation industry over the past century.
You join a diverse, inclusive and global community with a passion for innovation. A place where you can partner with great minds and inspiring people. And a corporation backed by the financial strength that drives growth – and career opportunities.
As much as we focus on our customers, we know our employees are key to our success and future. Helping you develop a rewarding career is a top priority. Because when you succeed, we succeed.