UCSD Layoff from Career Appointment: Apply by 06/14/21 for consideration with preference for rehire. All layoff applicants should contact their Employment Advisor.
Special Selection Applicants: Apply by 06/24/21. Eligible Special Selection clients should contact their Disability Counselor for assistance.
Candidate will be eligible for telework program and details/expectations discussed during the interview and hiring process.
The MyChart/Telehealth Analyst will support an innovative and fast-paced team dedicated to establishing a new foundation for advancing clinical delivery and quality outcomes. Will provide primary support in the optimization of our patient portal, MyChart, and our IPCS, MyChart Bedside. Will have in-depth knowledge of the Epic MyChart application, as well as experience supporting Telehealth initiatives (such as Video Visits), scheduling, billing, questionnaires, web file updates and maintenance, support of Epic Upgrades, and other applicable features. Competency in Welcome, Canto, and Haiku preferred but not required.
The incumbent will support training, testing and detailed quality assurance within the MyChart application, prior to release of new functionality to end-users. Will participate in reviewing vendor software releases and updates and will provide 7/24 problem management support and resolution for clinical and web systems.
As a seasoned clinical applications professional, applies skills to projects of medium size at all levels of complexity, or portions of large projects. Project Management experience preferred. Previous experience in the design, build, test, and implementation of clinical application systems within MyChart. Provides support to clinical users through knowledge of clinical processes, documentation needs, workflows, and clinical practice standards, when adapting software to meet their needs. Works with clinicians to create or adapt written protocols. Prepares detailed specs encompassing clinical processes, information flow, risk, and impact analysis.
Seven (7) years of related experience, education/training, OR a Bachelor's degree in related area plus three (3) years of related experience/training in MyChart, or other relevant experience in EMR and other telehealth platforms.
EPIC MyChart Certification required. Additional certifications in Ambulatory, Cadence, and Welcome preferred but not required.
Experience and proven success in information systems implementation, development and support within a large-scale healthcare organization.
Proven ability to provide expert consultative guidance and direction on change initiatives affecting clinical care processes.
Demonstrated ability in workflow and data analysis and design techniques, including needs assessment, specification development, quantitative methods, planning and gap analysis.
In-depth knowledge of organizational and project planning processes and ability to produce and maintain high quality planning documents.
Excellent written and verbal communication skills. Dedicated team player with strong interpersonal skills. Ability to multi-task and pivot priorities based on the needs of the organization.
Ability to plan and organize day-to-day activities along with short and long-term projects.Ability to effectively utilize system tools to meet functionality needs of users.
Experience as a major participant in a clinical system implementation.
Project Management experience.
Must be able to work various hours and locations based on business needs.
Employment is subject to a criminal background check and pre-employment physical.
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