Location: Worcester, MA Category: Education Posted On: Sun Jun 6 2021 Job Description:
The Director of Academic Advising works collaboratively with College Leadership, Academic Affairs, Career and Transfer Services, Admissions and Enrollment Management, and the Student Success Center to implement the institutional vision for strong student engagement, retention, and completion strategies. The scope of work within the Academic Advising area includes developing and assessing the philosophy and strategies for the institution's advising component of student engagement; developing and implementing advising staff training programs; supervising, hiring, and coordinating training for all advising personnel; ensuring goals and targets are met through peak enrollment and registration periods; providing consistent and quality communication with the students to promote student success; ensuring accurate advising information is available on the web/portal and assisting with targeted student success efforts. The Director works closely with Academic Affairs Leadership Team and faculty to ensure the advising team is updated on all matters connected to curriculum and program changes.
As Quinsigamond Community College works towards implementing a developmental advising approach with specialized caseload management and related serves to foster student success and completion, the successful candidate will have experience implementing new and innovative advising processes, be able to build a team and serve as a champion of advising services across the College, and collaborate with multiple partners throughout the Campus to provide students a seamless and comprehensive on-boarding and enrollment experience. The qualified candidate will be knowledgeable and have experience with best practices (NACADA) programming and be data driven when measuring outcomes and designing programs. The Director of Advising will be able to use these practices and be nimble and creative in approach to provide services and support outreach.
Reports to the Assistant Vice President of Academic Affairs.
Provides supervision to full and part time personnel in Advising Services.
DUTIES AND RESPONSIBILITIES:
Establish career and academic advising services which integrate the theories and best practices of student development, career development and academic advising.
Manage the operation of Advising Services, including the hiring, training, supervision of all full and part-time staff and scheduling of all services and activities. Specific areas include advising/career planning and front-desk operations.
Oversee probation and dismissal processes.
Designs, develops and coordinates outreach activities to student groups, parents, faculty and others as appropriate in order to provide integrated information on academic planning and student success strategies.
Ensure the accurate and timely registration of new and continuing students and assignment of students to advisors each semester.
Further develop and implement a developmental advising approach with caseload management.
Ensure the quality of all advising programs and early alert processes to increase student success and retention.
Design and deliver Advisor professional development in advising to advising team and across campus as needed.
Analyzes enrollment, retention and advising data to inform decision-making about tools and technologies appropriate to support advising and retention efforts.
Design and provide departmental assessment to create targets and goals.
Assist in the integration of the new College SIS system and retention tool with advising services.
Develop, maintain, update, and disseminate both print and on-line manuals which include pertinent processes, procedures and information for areas of advising, and front-desk operations.
Provide input and recommendations to relevant college publications regarding career and academic planning.
Effectively utilize technology to provide all services and information to students.
Participate in divisional and college-wide committees as related.
Work actively with other areas of the College to ensure a spirit of college-wide collaboration, collegiality, civility, and teamwork.
Embrace the ideals of diversity and inclusiveness, and support the equal rights of all people by advancing the understanding and appreciation of differences, including age, race, gender, ability, religious convictions, socio-economic status, ethnic heritage, or sexual orientation.
Ensure flexible, responsive, and high quality customer service to all whom we serve, be they students, community or staff, and continually assess processes and procedures to revise accordingly.
Perform other duties as assigned
Master's Degree in Student Personnel Counseling or Administration, Guidance Counseling, Higher Education Administration or relevant degree.
A minimum of 5 years' experience in academic advisement.
A minimum of 3-5 years experience working in higher education.
Previous supervisory experience.
Experience with Student Record and Information Systems
Working knowledge of Microsoft Office and comparable software applications.
Demonstrated excellent oral and written communication skills.
Strong organizational skills.
Experience working in a community college in areas of advising, career planning and/or program development that worked to enhance student success.
Experience in providing advising services utilizing the philosophy and principles of NACADA (National Academic Advising Association).
Three to five years management/supervisory experience.
Experience with management in a collective bargaining environment.
Experience developing and implementing training.
Diversity, inclusion and equity are core values at Quinsigamond Community College. We are passionate about building and sustaining an inclusive, respectful and equitable environment for all students, staff, and faculty. Every member on our college campus enriches our diversity. We support inclusion and are dedicated to ensuring equity in access to opportunities.
Quinsigamond Community College is an affirmative action/equal opportunity employer and does not discriminate on the basis of race, color, national origin, sex, disability, religion, age, veteran status, genetic information, gender identity and expression, or sexual orientation in its programs and activities as required by Title IX of the Educational Amendments of 1972, the Americans with Disabilities Act of 1990, Section 504 of the Rehabilitation Act of 1973, Title VII of the Civil Rights Act of 1964, and other applicable statutes and college policies. The College prohibits sexual harassment, including sexual violence. Inquiries or complaints concerning discrimination, harassment, retaliation or sexual violence shall be referred to the College's Affirmative Action and/or Title IX Coordinator, the Massachusetts Commission Against Discrimination, the Equal Employment Opportunities Commission or the United States Department of Education's Office for Civil Rights.
QCC was established in 1963 to provide access to higher education to residents of Central Massachusetts. Since the early 60s, enrollment has grown from 300 to over 13,000 full and part-time day and evening students served. Over 120 associate degree and certificate career options in Business, Healthcare, Technology, Liberal Arts, and Human Services. The College also offers a wide variety of non-credit courses, workshops, and seminars through its Center for Workforce Development and Continuing Education. In addition, over 300 noncredit and nearly 35 credit courses are offered online.In addition to its main campus on West Boylston Street in Worcester, the College has program locations in downtown Worcester at its Healthcare and Workforce Development Center, at the Senior Center in Worcester (Hospitality & Recreation Management), Burncoat High School in Worcester (Automotive Technology), and in Marlborough at Assabet Valley, and Southbridge.QCC is especially interested in candidates who, through their research, teaching, and/or services, will contribute to the diversity and excellence of the college academic community.