Partnership to End Addiction is seeking a full-time, bilingual Helpline Specialist II to provide direct services over phone and digital channels to family members connecting with the Partnership helpline about a loved one’s substance misuse.
Specific duties will include, but are not limited to:
Demonstrate and reflect the mission and values of the organization
Pro-actively coordinate and collaborate with colleagues to fulfill mission and objectives of the job
Provide direct services to concerned significant others contacting the helpline
Provide support by:
Assessing needs of significant others
Employing CRAFT, Motivational Interviewing and other EBP to help support change
Directing parents/caregivers to appropriate services and resources
Addressing crisis situations when necessary
Actively participate in online video team meetings on a weekly basis
Meet with individual supervisor on regular basis
Work under limited supervision, while exercising independent discretion and judgment to accomplish goals
Ability to work independently in remote location
Available for Monday-Friday evening shifts (5:00 PM-12:00 AM ET) and Saturdays/Sundays/Holidays (12:00 PM-5:00 PM ET)
Master’s degree in clinical social work, counseling, psychology or closely-related field
5+ years’ experience in crisis intervention, addiction and/or family work preferred, 2+ year’s required.
Strong interpersonal communication skills with the ability to convey empathy, understanding and guidance for parents/caregivers
Cultural awareness and sensitivity
Organized and detailed with strong writing and communication skills
Partnership to End Addiction is an equal opportunity employer.
Telecommuting is allowed.
Internal Number: 0621
About Partnership to End Addiction
Partnership to End Addiction is a national nonprofit uniquely positioned to reach, engage and help families impacted by addiction. With decades of experience in research, direct service, communications and partnership-building, we provide families with personalized support and resources — while mobilizing policymakers, researchers and health care professionals to better address addiction systemically on a national scale. For more information, visit www.drugfree.org.