The Office of Admissions within the Division of Strategic Enrollment Management and Student Success drives talented and diverse student recruitment leading to student retention and success at the University. Reporting to the Associate Director of Undergraduate Admissions, the Assistant Director of Undergraduate Admissions supports a culture of excellence by providing outstanding customer service and visitation programs through the Welcome Center, managing a team of regional recruiters.
The primary responsibilities of the position are:
Welcome Center and Office of Admissions Visitation Program Management • Manages the day-to-day operations of the Welcome Center including the daily visitor experience and recruitment programs, virtual and in-person. • This position serves as essential staff during times of inclement weather. • Develops and improves processes to ensure quality customer service to the public, to both internal and external audiences • Represents VCU to various constituencies to recruit and enroll a talented and diverse student body, interacting with prospective students and families daily while supervising professional and student staff • Serves as a liaison to prospective students, families, school systems, teachers, and school counselors for the admissions process including reviewing, evaluating, and counseling applicants and prospective students based on their credentials and admissibility • Plans, develops, and manages the Office of Admissions visitation program which includes regularly scheduled visits, campus tours, special events, information sessions, and targeted presentations with staff in undergraduate, international, and graduate admissions as well as partner departments to meet the strategic recruitment goals of the University in coordination with the Events Coordinator and SEM Communications staff • Evaluates effectiveness of services and programs to identify opportunities for improvement or unmet needs • Manages the Student Ambassadors program including advising the student organization and ensuring appropriate tour guide coverage for daily and special programs
Admissions Recruitment • Manages and supervises a team of regional recruiters that are located off-campus to achieve recruitment benchmarks within the assigned targeted regions • Ensures recruitment activities utilize resources to best meet the needs of the department and expectations for recruitment benchmarks • Represents VCU at assigned Admissions events outside the Welcome Center such as receptions, open houses, college recruitment events, and off-campus high school visits and programs • May assign Welcome Center staff in support of other recruitment activities
Other Duties • Manages assigned special projects to support the initiatives of the Office of Admissions including but not limited to; admissions file review, participating in strategic planning, and the development and improvement of programs • Support the Associate Director of Undergraduate Admissions by providing information and representation at assigned meetings • Perform other duties as assigned
• Bachelor’s degree in Business, Program Management, Education Leadership or related field or equivalent training and/or experience. • Demonstrated excellent customer service skills. • Ability to handle multiple projects, tasks and activities and meet deadlines. • Excellent interpersonal and communication skills, both oral and written. • Ability to supervise and train employees, as well as oversee an office operation using excellent supervisory practices including sound judgment, appropriate decision-making, and use of professional discretion. • Ability to interpret and implement policies and procedures. • Ability to work independently with limited supervision. • Strong attention to details. • Demonstrated experience working in and fostering a diverse faculty, staff and student environment or commitment to do so as a staff member at VCU.
• Master’s degree in Business, Program Management, Education Leadership or related field. • 3 or more years of supervisor experience. • Experience working in an admissions or welcome center environment. • Experience working with a visitation program.
About Virginia Commonwealth University
The university takes its founding date of 1838 from the year the Medical College of Virginia was created as the medical department of Hampden-Sydney College. In 1968, MCV and RPI merged to become Virginia Commonwealth University, the most comprehensive urban university in the state.
Today, Virginia Commonwealth University is the largest university in Virginia and ranks among the top 100 universities in the country in sponsored research. Located on two downtown campuses in Richmond, VCU enrolls nearly 32,000 students in 205 certificate and degree programs in the arts, sciences and humanities. Sixty-five of the programs are unique in Virginia, many of them crossing the disciplines of VCU’s 15 schools and one college. MCV Hospitals and the health sciences schools of Virginia Commonwealth University compose the VCU Medical Center, one of the nation’s leading academic medical centers.