Rutgers University-Newark, an urban public research university and anchor institution, located in Newark, New Jersey, a city of promise, is seeking a Senior Program Coordinator. Reporting to the Manager of the myRUN One Stop who reports up to the Assoc. Vice Chancellor for Enrollment Services & Experience, the Sr. Program Coordinator/MyRUN Counselor works to improve the quality of the student experience, and to organize the Rutgers University-Newark student experience; organizing the Rutgers University-Newark in ways that facilitate student success via a host of student related services existing in the MyRUN Center.
Assist students in navigating the various pathways after enrollment at Rutgers University-Newark: student accounting, class registration, financial aid, etc;
Act as a facilitator to resolve any student service(s) issue(s) as it relates to enrollment services; be knowledgeable about all student benefits and functions of the offices of financial aid, the registrar, and student accounting;
Provide administrative support to the one-stop center/student services center for students, families, and other University departments;
Provide administrative support for the website that supports the one stop center/ student services center for Rutgers University-Newark/Camden;
Counsel students on a variety of concerns for registration, financial aid, billing, due dates, payment plans and parking;
Advise, investigate, problem-solve, and resolve and/or advocate for the actual or perceived to resolve students inquires and issues from all students, families, colleagues, third parties, outside agencies, and community members;
Counsel students and their parents on financial aid application procedures and eligibility for all sources of funding. Provide advising to students and families with financial aid concerns such as: FAFSA application, disbursements, cost of attendance, eligibility, types of aid, and student employment;
Use of all mainframe student record systems and various software and web based resources such as National Student Loan Data System (NSLDS), Sakai, Rutgers App, EAB, FAA Access, HESAA, ELM resources;
Possess knowledge of Federal, State and Institutional regulations for assisting students in eligibility of student aid;
Support various offices within enrollment management/services with such items that include but are not limited to: collect and image scholarship and financial aid paperwork; communication with SAR issues; etc.;
Possess a compassionate understanding of diversity, special and multi-cultural issues;
Engage in regular professional development offered by the Campus and will make a concerted effort to model best practices in student service delivery.
Minimum Education and Experience:
Requires a bachelor's degree in a related field, or an equivalent combination of education and/or experience that demonstrates knowledge and understanding of program design and execution, coordination, organization, facilitation, report analysis, writing, and promotion/outreach.
Required Knowledge, Skills, and Abilities:
Requires a minimum of two years relevant experience in a program coordination or administrative function that includes coordination of work and management of people; good communication skills; and computer literacy.
Some experience within higher education student services.
Posting Number: 21ST1349
Location: Rutgers University-Newark
Internal Number: 133161
About Rutgers University
Rutgers, The State University of New Jersey, is a leading national public research university and the state's preeminent, comprehensive public institution of higher education. Rutgers is dedicated to teaching that meets the highest standards of excellence; to conducting research that breaks new ground; and to turning knowledge into solutions for local, national, and global communities. As it was at our founding in 1766, the heart of our mission is preparing students to become productive members of society and good citizens of the world. Rutgers teaches across the full educational spectrum: preschool to precollege; undergraduate to graduate and postdoctoral; and continuing education for professional and personal advancement. Rutgers is New Jersey's land-grant institution and one of the nation's foremost research universities, and as such, we educate, make discoveries, serve as an engine of economic growth, and generate ideas for improving people's lives.