Execute the M State Service Commitment and Service Standards to ensure all stakeholders have a positive service experience.
Provide comprehensive advising to prospective, new, current, and returning students.
Develop and implement college-wide and campus-specific strategies to increase retention and persistence.
Collaborate with college faculty, staff, administration, and external partners to support the M State mission, vision, values, and strategic plan.
Perform other duties as assigned to ensure the smooth functioning of the department and maintain the reputation of the organization as a viable business partner. Participate in continuous quality improvement efforts through strategic planning, communication and collaboration, process improvement, professional development, and furthering the institution's mission and vision. Must be able to travel to meetings.
Bachelor's Degree in education, social sciences, human services, or a related field.
Customer service skills sufficient to actively listen to and understand customer needs and provide accurate information and appropriate alternatives in a timely, thorough, courteous, respectful, and professional manner;
Ability to work effectively with individuals from diverse and traditionally underserved backgrounds;
Strong written, interpersonal, and public speaking skills to present information in a clear and actionable way to small and large groups;
Effective organizational skills with the ability to plan and organize multiple activities, deliver results, and meet deadlines in a fast-paced environment;
Ability to Interpret institutional, state and federal policies, and regulations and translate them into advising procedures and processes;
Problem solving skills with the ability to set priorities, reason analytically, determine alternative solutions, and analyze and interpret information with a high degree of accountability and accuracy;
Familiarity with alternative decision-making methods to be able to coach individuals on making choices about careers and education programs that will meet their needs;
Ability to work independently with little supervision and collaboratively in a team environment;
Experience with computer software applications and system with the ability to create business correspondence, reports, and presentations;
Ability to explain and help interpret complex policies involving multiple departments, systems, and levels; such as records and registration, financial aid, business services, bookstore, and admissions (this list is not all inclusive).
Master's Degree education, social sciences, higher education, human services, or a related field.
Knowledge of M State and/or MinnState educational policies and procedures, programs and curriculum, services, and resources for admissions, financial aid, records and registration, and student life to assist applicants and students in making sound career and educational decisions;
Knowledge of available higher education and community resources in order to recommend the most appropriate referral;
Demonstrated knowledge and understanding of college student development theory and varied learning styles;
Experience working with student record systems, project management and specialty software such as DARS, ImageNow, Customer Relations Management Systems, and Office 365;
Familiarity with research design, interpreting data, and making data driven decisions.
If you need accommodations to take part in the application process, please contact Human Resources at (218) 736-1512. For more information regarding M State, refer to our website at: http://www.minnesota.edu.
NOTICE: In accordance with the Minnesota State (MinnState) Vehicle Fleet Safety Program, employees driving on College/university business who use a rental or state vehicle, shall be required to conform to MinnState's vehicle use criteria and consent to a Motor Vehicle Records check.
Minnesota State Community and Technical College (M State), a member of the Minnesota State Colleges and Universities System and serves more than 8,000 students in credit courses each year in more than 70 career and liberal arts programs online and at its four campuses in Detroit Lakes, Fergus Falls, Moorhead and Wadena.
M State is accredited by the Higher Learning Commission and is part of the Academic Quality Improvement Program (AQIP) accreditation pathway, which supports the College's commitment to continuous quality improvement.
A comprehensive benefit package offered by the State of Minnesota, Minnesota State Colleges and Universities System, and the bargaining unit contract of the position. Benefits may include:
Holidays, vacation and sick leave
Medical and dental insurance
Accidental Death and Dismemberment
Medical/Dental Expense Account
Dependent Care Expense Account
Health Reimbursement Account (eligibility based on bargaining unit contract)
Tuition Waiver (eligibility based on bargaining unit contract)
Internal Number: 1614
About Minnesota State Community and Technical College
Minnesota State Community and Technical College is accredited by The Higher Learning Commission: Member of the North Central Association (1972-present). M State was admitted into the Commission's Academic Quality Improvement Program (AQIP) in 2009. M State has numerous career/technical programs that are additionally accredited by boards, agencies, commissions, or professional organizations in their field or discipline. In addition to a strong liberal arts transfer program, M State offers highly successful programs in fields including business/accounting/marketing, dental hygiene, graphic design, nursing, computer and network technology and more.M State also has a strong eCampus option and a number of unique destination programs such as Electrical Line Worker, Marine and PowerSports Technology, and Diesel Equipment programs.