The Program Coordinator â“ Advising and Student Services is the primary point of contact for students in our graduate business programs. This role provides critical customer service to our students from admission through graduation. This role manages all student communications, building strong relationships and providing sound academic advising. The coordinator monitors academic performance, proactively responds to schedule changes, and ensures students are appropriately progressing toward degree completion. This role would also manage processes critical to program delivery including managing curricular changes, coordinating schedules, classrooms, parts of term, etc. This coordinator serves a critical role in student retention.
Serves as the academic advisor to graduate business students.Â
Advises students on course selections, petitions, waivers, transfer credits and provides support during the registration process.
Responds to student questions within one business day to ensure quality service for student retention.
Runs regular reports and posts grades to each students program of study each semester; handles probation and transfer process.
Provides communication and multiple follow ups to graduating students to ensure all requirements have been met and they have applied to graduate; Collects and verifies accuracy of all student information related to degree conferral.
Provides support in planning and execution of commencement ceremonies.
Programs and Schedules: Works each semester to solidify course offerings, build schedules, manage Courseleaf updates to courses and parts of term. Helps plan and implement curricular revisions internal to the School of Business.
Tracks and communicates with faculty regarding syllabi, grade submission, Blackboard deployment.
Coordinates with faculty and/or Director regarding scheduling and classroom needs.
Manages all Professional Effectiveness courses offered in the Professional MBA program.
Data systems management: Ensure system integration related to Collegenet, Banner, Courseleaf and troubleshoots system issues.
Scholarship Processing: Regularly tracks student scholarship balances, runs and prepares reports for Student Financial Services.
Assists with external data requests.
Maintains regular communication with current students regarding registration, tuition, deferred payment, student health insurance, immunizations, holds, scholarships, and events.
Maintains graduate programs Blackboard site with up to date student resources, schedules and information.
Administers daily operation of student affairs functions for graduate business programs including on-boarding for all newly enrolled graduate students (3 intakes/yr), scholarship eligibility, policy administration (handles all petitions and student requests).
Helps plan and execute student events.
Participates in review of complete applications. Participates in course waiver decisions.
Performs other duties as assigned.
Knowledge, Skills, and Abilities
Knowledge of college registration policies and procedures
Knowledge of student personnel administration and best advising practicesÂ
Knowledge of graduate business programs (MBA and specialized masters)
Ability to manage multiple tasks with accuracy and timeliness in a fast-paced environment
Ability to relate/interact with diverse student populations, institutional personnel, and the public
Ability to maintain confidentiality
Ability to adapt to work environment changes, and relate to diverse population
Ability to organize time, projects, and detailsÂ
Ability to assess situations and exercise discretion and independent judgment as appropriate
Ability to supervise student workers
Strong verbal and written communication skills, with ability to interpret instructions and share with others
Bachelors degree, Masters degree preferred; supplemented with one to three (3) years of related work experience.
Saint Louis University(SLU) is a private, co-educational Jesuit university located in St. Louis, Missouri, United States. Founded in 1818 by the Most Reverend Louis Guillaume Valentin Dubourg SLU is the oldest university west of the Mississippi River. The University has campuses in St. Louis, Mo. and Madrid, Spain. SLU values academic excellence, life-changing research, compassionate health care, and a strong commitment to faith and service. For nearly 200 years, the University has gone beyond teaching facts and figures, encouraging students to form ideas and identities. Today, SLU students are nearly 14,000 strong. The University has invested vast resources to advance academic programs and enhance the student experience. SLU also is a major research institution where premier researchers tackle local and global challenges. And the University's commitment to community service has earned it national acclaim and bolstered its status as a character-building college.