This is a mid-level position. The Assistant Director for Residential Enrollment Services reports to the Director for Residential Enrollment Services. He/she is responsible for managing the on-ground recruitment functions, as defined in the following sections:
Contacting inquiries on a continuous basis via phone, electronic and written correspondence. This includes spending a substantial amount of time in telecommunication with prospective students, sometimes during evening hours.
Counseling prospective students in one-on-one sessions ensuring that they connect with the appropriate academic advisors and financial assistance coordinators and serving as the primary liaison between students and the university, specifically during the initial enrollment process.
Traveling assigned territory during Fall/Spring recruitment cycle.
Using professional knowledge and perspective in relating to new and potential students to establish professional rapport and add to the student experience.
Assisting students in making informed decisions by providing ethical, timely, accurate, and comprehensive enrollment options and program information.
Working to identify prospective students' educational goals and disseminating course and program information accordingly. This includes informing potential and/or current students with respect to enrollment, policies on transferability of previous college credits, degree program options, and providing information on university policies, practices and standards.
Facilitating a seamless transition of students between the point of admission and academic advisement and serving as a primary contact for resolving non-academic service-related issues prior to matriculation.
Assisting prospective students in understanding their financial obligations while partnering with students assigned financial aid advisor.
Attending weekly staff meetings and contributing to a University-wide approach of meeting enrollment goals.
Attending, participating, and contributing in all campus visit days.
Participating in programs for self-improvement and professional development pertaining to improved conversions and customer service.
Implementing daily and weekly feedback from the management team in order to improve effectiveness in recruitment efforts.
Using the Customer Relationship Management tool to perform routine contacts via phone and email to an assigned group of prospective students.
Demonstrating public support and pride in LETU initiatives, assists others in seeing the positive aspects of a new initiative, and is viewed by other members of the team as a positive influence.
Other duties as assigned by the Director for Residential Enrollment Services.
Assist the Director for Residential Enrollment with the hiring and training of first time Enrollment Officers.
Implement 30-60-90 Day plan with new Enrollment Officer to ensure they know the above job requirements
Assist the Director in event planning with delegated tasks, innovative ideas, and brainstorming.
Must be able to present information to large groups in a confident and concise manner.
Manages the Enrollment Office social media pages across multiple platforms.
Creates a social media calendar and assists other counselors in creating content.
Be a Christian and agree to the University’s statement of faith.
Master’s degree from an accredited institution.
Five years of full-time experience in Admissions, Academic or Student Support, Recruitment, or related fields.
Knowledge of and ability to perform basic computer applications (i.e., Microsoft Word, Excel, Microsoft Outlook, PowerPoint). Experience in a recruitment database is required. Jenzabar is a plus.
Ability to multitask.
Organization skills and the ability to plan and coordinate large events.
Professional phone skills and the ability to communicate clearly and effectively both verbally and in writing.
Time management skills and the ability to keep a daily schedule of appointments.
PERFORMANCE MEASUREMENT CRITERIA:
The effectiveness of the Assistant Director on the overall recruitment of students, including reaching short- and long-term goals (This includes reaching yearly enrollment goals, applicant conversion goals, and contact goals).
Personal growth, as seen in making mature business decisions, organizational skills, and utilization of time.
The number of tasks that are performed through initiative and creative thinking in an effort to assist and improve the daily flow of responsibilities for the department as a whole. This includes initiatives to excel in customer service.
Additional Salary Information: Salary is competitive and commensurate with experience and other qualifications. LeTourneau University provides a significant benefit package, which includes medical and life insurance and contribution to a retirement program.
About LeTourneau University
ABOUT THE UNIVERSITY
Inspired by faith and a spirit of ingenuity, LeTourneau University integrates learning, living and Christian leadership in a community of integrity, academic quality and technological innovation.
LeTourneau University is a regionally accredited interdenominational Christ-centered university offering undergraduate degrees in aviation, business, communication, computer science, criminal justice, education, engineering, health care management, health science-nursing, human services, kinesiology, the liberal arts, psychology, the sciences and theology. Graduate degree offerings include business administration, health care administration, counseling, education, engineering, marriage & family therapy, psychology and strategic leadership.
Nearly 2,730 students attend LeTourneau University. Around 1,350 of these students are enrolled in programs at LETU's residential campus, while more than 1,380 make up the university's global campus, attending classes online and at educational centers in Dallas and Houston.
LETU students typically represent all 50 states, nearly 30 countries, and more than 50 denominational groups. The SAT average of entering residential freshme...n is often 140-160 points above the national average and indicate a strong academic quality, although provision is made for students with lower scores who possess evidence of potential achievement.
LeTourneau has been consistently recognized by U.S. News and World Report as one of "America's Best Colleges." LeTourneau University is accredited by the Commission on Colleges of the Southern Association of Colleges and Schools to award associate, baccalaureate and master's degrees. The business program is accredited by IACBE. LeTourneau University's engineering and engineering technology programs are accredited by the Engineering Accreditation Commission and the Technology Accreditation Commission of the Accreditation Board of Engineering and Technology, 111 Market Place, Suite 1050, Baltimore, MD 21202-4012 - telephone: 410-347-7700. The Carnegie Foundation classifies LeTourneau University as a Master's (Comprehensive) University II.
The 162 acre main campus is located in Longview, Texas, a progressive hub city with an MSA of 150,000, nestled among the beautiful pine-forested hills and lakes of East Texas. It is approximately 120 miles east of Dallas, Texas and 60 miles west of Shreveport, Louisiana.
See http://www.letu.edu for more informati