Are you ready to use your nursing skills and continue making a difference while not having to be full time or needing to face the physical demands of a hospital or clinic nurse role? As an Telephone Triage Nurse Line Advisor with Fairview Health Services, you can!
This opportunity allows you to join other nursing professionals in a supportive environment where you are empowered to do your work well. We are adding new positions due to growth.
Every other weekend
0.6 (48 hours per two weeks)
Hours: day/evening hours
This position is located in St. Paul, MN
Work from home after training (6 - 8 weeks)
As an RN Telephone Triage Nurse Line Advisor, you will independently triage phone calls from patients and/or family members inquiring about their symptoms, medication refills, test results, and information regarding our facilities. Along with Fairview related facilities, this position also handles calls from other organizations that contract for our services. Nurses manage approximately 6 calls per hour with calls lasting 6-9 minutes in duration. The position is located in a call center environment with no direct patient interaction. There are several computer systems used to navigate resources for clients to best meet their needs.
Independently Triage Phone Calls
Acts in the role of patient and family advocate to assist them through the health care system.
Demonstrates knowledge and expertise in triaging callers properly such that all callers receive a timely and appropriate response.
Answers incoming clinical related calls via computer-based phone system using a high level customer focus and timely manner
Collects information regarding a callers/patients concerns, medical history and description of symptoms via the telephone using the nursing process. Uses symptom-based protocols to systematically assess and address the patients needs.
Prioritizes calls based on the urgency of the patients needs. Provides patient education via telephone. Carries out assigned nursing tasks and medical orders as delegated by providers or designee to support patient care.
Processes prescription refill requests promptly and accurately.
Documents in electronic medical records in an accurate and timely manner
Able to access MSDS software to assist employee with information regarding chemical spills, etc. in both emergent and non-emergent
Fulfills all organizational requirements -Completes all required learning relevant to the role - Complies with and maintains knowledge of all relevant laws, regulation, policies, procedures and standards.
Fosters a culture of improvement, efficiency and innovative thinking
Performs other duties as assigned.
Focus on Customers
Maintains a customer driven professional attitude
Takes action to meet and exceeds the needs of customers
Continuously implements strategies to improve customer satisfaction
Organization Expectations, as applicable:
Demonstrates ability to provide care or service adjusting approaches to reflect developmental level and cultural differences of population served
Partners with patient care giver in care/decision making.
Communicates in a respectful manner.
Ensures a safe, secure environment.
Individualizes plan of care to meet patient needs.
Modifies clinical interventions based on population served.
Provides patient education based on as assessment of learning needs of patient/care giver.
Fulfills all organizational requirements
Completes all required learning relevant to the role
Complies with all relevant laws, regulation and policies
Performs other duties as assigned.
Associate Degree in Nursing
3 - 5 years experience
Current MN RN License
WI RN License (must be obtained within 120 days of hire)
Bachelors in Nursing
Triage (phone or in person) RN experience
Teaching, mentor or preceptor experience
Electronic medical records experience and strong comfort level using computers
Together with the University of Minnesota and University of Minnesota Physicians we have created M Health Fairview. M Health Fairview is the newly expanded collaboration among the University of Minnesota, University of Minnesota Physicians, and Fairview Health Services. The healthcare system combines the best of academic and community medicine — expanding access to world-class, breakthrough care through our 10 hospitals and 60 clinics.
Fairview Health Services (fairview.org) is an award-winning, nonprofit health system providing exceptional care across the full spectrum of health care services. Fairview is one of the most comprehensive and geographically accessible systems in the state, with 10 hospitals—including an academic medical center and long-term care hospital—serving the greater Twin Cities metro area.
Its broad continuum also includes 60 primary care clinics, specialty clinics, senior living communities, retail and specialty pharmacies, pharmacy benefit management services, rehabilitation centers, counseling and home health care services, medical transportation, an integrated provider netwo...rk and health insurer PreferredOne. In partnership with the University of Minnesota, Fairview’s 32,000 employees and 2,400 affiliated providers embrace innovation to drive a healthier future through healing, discovery and education.