Reports To: Associate Vice President, Student and Academic Support Services
Positions Supervised: Professional Advisor
The director for professional advising is responsible for managing the university’s professional advising program and staff.
Essential Job Functions and Performance Indicators
The intent of this job description is to provide a representation of the types of duties and level of responsibility that will be required of positions given this title. This job description shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.
Job Responsibilities and Execution
Oversees all functions, including advising and process flow, of the Professional Academic Advising system
Offers high-quality service during all advising phases, including prospective/initial enrollment, full matriculation and degree application
Establishes and maintains an academic advising program that supports student success by improving retention, persistence and graduation rates among traditional, post-traditional and online students
Serves as lion life coach for online students and advises online students
Assesses actions to outcomes in support of achieving student retention and completion goals
Implements advising software and trains colleagues on its functionality
Manages the degree plan process and remains knowledgeable of catalog and degree requirements and changes
Identifies barriers in the degree planning and advising processes and problem solves for solutions
Coordinates with academic departments and leaders to assure accurate advising
Coordinates with deans and academic leaders to assure integration of academic advisors into academic colleges
Collaborates with the Center for Experiential Learning for best practices when advising students related to co-curricular experiences
Leadership and Strategic Thinking
Supports the mission of the university and serves as an ambassador of the Q2 culture of service excellence
Strategizes and plans with university stakeholders and academic leaders to develop policies and operational procedures to support effective advising to completion practices
Manages professional staff advising through programmatic initiatives and targeted advising support for higher risk populations
Develops and implements a comprehensive advising structure that aligns with the institution’s strategic plan and retention goals
Establishes long- and short-term strategic goals based on assessment data, ensuring standards for the department and its field are met or exceeded
Adapts and modifies leadership based on new information and/or data, utilizing effective strategies for collaboration
Aligns division/department purpose and actions with university initiatives and higher education trends
Employee Management and Development
Models, supports and holds others accountable to the university’s values – integrity, dedication, excellence, creativity and teamwork
Recruits, interviews, recommends, hires, trains, supervises and monitors performance of professional advising staff
Sets clear performance expectations and holds employees accountable
Conducts thorough and timely performance evaluations based on evidence, observation and feedback
Job may require other duties as assigned.
Required Qualifications – An equivalent combination of education, training and experience will be considered. Additional requirements may be designated by position.
Experience in a higher education setting, with a minimum of 3 years’ relevant experience
Demonstrated record of progressive professional responsibility, including supervisory or leadership experience preferred
Knowledge, Skills and Abilities – May be representative, but not all inclusive, of the knowledge, skills and abilities necessary to perform this job competently
Demonstrated ability to work effectively with individuals from diverse communities and cultures
Mastery of the articulation and equivalency process
Experience with and knowledge of student information system (SIS) functionality
Strong administrative skills
Excellent written and verbal communication skills
Ability to work both independently and collaboratively
Ability to establish and maintain effective relationships with students, faculty and staff
Strong leadership skills
Ability to take initiative
Highly developed analytical, organizational and interpersonal skills
Work Environment – Environmental or atmospheric conditions commonly associated with the performance of this job’s functions.
General office setting
Physical Abilities – The physical demands described below are representative of those that must be met by an employee to successfully perform this job’s essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Ability to work effectively at a computer for extended time daily
Regular attendance is a necessary and essential function
Equal Opportunity Employer
Lindenwood University is an Equal Opportunity employer. The University complies with appropriate federal, state, and local laws and provides equal employment opportunities and access to educational programs without regard to race, color, religion, gender, age, sexual orientation, gender identity, national origin, veteran status, disability, or any other protected status to all qualified applicants and employees. Lindenwood University is committed to a policy of non-discrimination and dedicated to providing a positive discrimination-free educational work environment.
Lindenwood University, often referred to as Lindenwood or LU, is a private, coeducational, liberal arts university located in St. Charles, Missouri. Founded in 1827 by George Sibley and Mary Easton Sibley, it is the second oldest higher-education institution west of the Mississippi River and since 1990 the fastest growing university in the Midwest. The University offers more than 120 undergraduate and graduate degree programs to more than 16,000 students a year through values-centered programs that lead to development of the whole person. Lindenwood is accredited by the Higher Learning Commission of the North Central Association of Colleges and Schools.