Provides support to Trust Officers in the servicing and operational maintenance of more complex trust and estate account /portfolios, ensuring compliance with pertinent Company policies and external regulations.
Provide quality service to account customers and beneficiaries in responding to more complex written and telephone inquiries. Receive investment instructions from customers and/or investment advisors and requests for discretionary distributions from beneficiaries and prepare appropriate documentation; obtain officer or committee approvals and forward to operations area. Follow through on transaction processing and send and receive wire transfers. Research and respond to customer requests and problems.
Prepare and maintain appropriate documentation for each payment, ensuring completeness and appropriate customer, co-fiduciary, officer and/or committee approvals. Calculate dollar amounts and prepare periodic principal and income payments based on client instruction and/or appropriate fiduciary accounting principals. Keep activity reports and files as requested; review for accuracy, taking corrective action as required. Prepare files for imaging.
Maintain appropriate records of activity and assemble, complete and/or amend related documentation; contact customers to resolve documentation exceptions. Assist in processing deposits and distributions and with investigations. Assist officers in account openings and closings.
Monitor portfolio of accounts, notify officers and customers of outstanding balances and anticipated cash needed for possible investment and cash requirements for asset purchases, distributions and expense payments; reconcile account cash balances and prepare account status reports.
Foster customer interest in expanding account relationships through awareness of other Company products and services.
Complete other related duties as assigned and support the Company's Diversity programs. Adhere strictly to compliance and operational risk controls with HSBC and regulatory standards, policies and practices; report control weaknesses, compliance breaches and operational loss events.
To maintain HSBC internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators. Any failures to comply with the above should be reflected in year end performance assessments.
Performs according to prescribed procedures.
Internal Number: 821766
HSBC was born from one small idea: a local bank serving international needs. We started our business in Hong Kong in 1865. In 2015, HSBC celebrates its 150th year anniversary. Over the years, HSBC grew through expanding its branch network, offering new products and establishing its own investment banking arm.
We aim to be where the growth is, connecting customers to opportunities, enabling businesses to thrive and economies to prosper, and ultimately helping people fulfill their hopes and realize their ambitions.
• Located in 72 countries and territories
• Serving around 48 million customers
• Supported by over 268,000* people
• Head office in US is New York City
We aim to be dependable, open and connected in everything we do. We want to ensure that our employees feel able to stand up for what is right, highlight potential risks and act with integrity, even when faced with pressure to act otherwise. By doing so, we will be able to meet expectations of society, customers, regulators and investors. To make sure everybody at HSBC lives up to these values, they are a part of everyone's annual performance review.
At HSBC, you will find that we are dependable, o...pen to different ideas and cultures, and connected to customers, communities, regulators and each other. Our culture has a family feel to it – our employees are encouraged to work together to reach a common goal. This idea is supported and encouraged at the leadership level and passed down.
Our size and global reach mean more opportunities for you to grow your career with us.
We are looking for forward-thinking, driven, perceptive candidates to help our customers realise their hopes, dreams and ambitions.
This means people who are dependable, open to different ideas and cultures, and enjoy being part of a team; people who have the potential to become the future leaders of HSBC.
We encourage you to drive your own development and build your network within your office and around the world.
We provide the opportunities for you to connect with customers, colleagues and the communities in which we operate.