The George Mason University, School of Business, invites applications for the position of Graduate Program Manager, MBA. George Mason University has a strong institutional commitment to the achievement of excellence and diversity among its faculty and staff, and strongly encourages candidates to apply who will enrich Mason's academic and culturally inclusive environment.
About the Position:
The Graduate Program Manager is responsible for executing the day-to-day operations of graduate programs including: student services, event planning, program logistics, and being a liaison with the faculty. This position reports directly to and works under the supervision of an Assistant Director of the Graduate Programs team.
The Graduate Program Manager has responsibilities in the following areas:
Student Liaison and Advising:
Field questions from new and current graduate students regarding scheduling, registration, program requirements, graduation, and policy compliance;
Manage student listservs and Salesforce campaigns;
Communicate general announcements on behalf of the graduate program and other constituents;
Organize and run modular cohort representative meetings to solicit student feedback and share program updates and announcements;
Monitor progression of and provide advising to pathway students into degree program (e.g., INTO Mason, Bachelor's/Accelerated Master's, graduate certificates). Serve as staff advisor to student groups and organizations.
Conduct mid-module course evaluations for feedback;
Provide input on budget planning and provide support and reports as needed for budget execution;
Establish and develop a social media presence to facilitate student and alumni engagement;
In conjunction with the Assistant Director, responsible for developing and enhancing processes to enable the program to operate in a more successful manner;
Assist other graduate programs Assistant Directors and Program Managers as needed.
Manage program vendors (promotional items, catering, speakers, etc.) including developing requests for proposals and managing vendor selection;
Utilize the eVA system, Catering System, and other procurement systems to process purchases for programs.
Event Planning and Recruitment Support:
Manage event planning for program events (e.g., Program Immersion, graduation dinner, Industry Summit;
Ensure all events are properly planned, scheduled, and communicated;
Support graduate enrollment by participating in recruitment and admissions events (e.g., information sessions, open houses, university-wide and regional fairs, admitted student reception).
Bachelor's degree, or an equivalent combination of education and experience;
Excellent attention to detail with strong ability to prioritize and multitask in a fast-paced, high pressure environment;
Strong interpersonal communication and problem-solving skills;
Expertise and experience working with graduate-level students and online programs.
Master's degree, or an equivalent combination of education and experience;
Ability to manage multiple projects and responsibilities;
Ability to interact well and relate well to people including having a strong customer service orientation;
Ability to manage budgets;
Demonstrated working knowledge of program administration and experience in a graduate program setting;
Familiarity with a university environment including an understanding of the organizational and governance structure of major colleges and universities;
Demonstrated ability to serve as part of a team and develop productive working relationships with multiple constituencies (i.e., student, faculty, staff, and alumni).
Salary: Commensurate with education and experience.
Location: Arlington, VA
Mason Ad Statement:
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Internal Number: 50168
About George Mason University
George Mason University is Virginia's largest public university located in the suburbs of Washington, D.C. With strong undergraduate and graduate degree programs in engineering, information technology, public policy, economics, visual and performing arts, life sciences and biotechnology, Mason prepares its alumni to succeed in the workforce and meet the needs of the region and the world.