The Office of Financial Aid is seeking a Financial Aid Counselor I to join its team. This role performs need assessments for students requesting financial aid. Provides counseling and assistance in matters pertaining to financial aid packaging. Conducts need analysis to determine student financial aid packaging options based on individual case circumstances. Reviews student applications for consistency and completeness, verifies accuracy of student and family reported information, and certifies applications. Maintains accurate and thorough file documentation. Evaluates student problems and requests regarding financial aid awards and takes appropriate action. Integrates financial counseling with student housing circumstances, academic goals, extracurricular plans and career objectives.
The key responsibilities for this position include, but are not limited to, the following:
-Performs need assessment for students requesting financial aid -Provides counseling and/or assistance in matters pertaining to financial aid packaging -Conducts need analysis to determine student financial aid packaging options based on individual case circumstances -Reviews student applications for consistency and completeness, verifies accuracy of student and family reported information, and certifies applications -Maintains accurate and thorough file documentation -Counsels student applicants and parents on matters concerning financial aid packages -Evaluates student problems and requests regarding financial aid awards and takes appropriate action -Integrates financial counseling with student housing circumstances, academic goals, extracurricular plans and career objectives
The Financial Aid Office is organized into several units.Â As part of their training, new financial aid counselors rotate through each unit during their first 18 months.Â Upon completion of the training, they should be able to perform the following tasks for each unit:
Determine if and when documents were submitted to the FAO
Understand how documents are received and processed
Need Analysis and Verification
Understand information provided on FAFSA, CSS PROFILE federal income tax returns and W2s, and USC forms
Become proficient at processing both Tier 1 and Tier 2 files
Dissect Special Circumstances letters/information presented by families
Process Tier 1 Budget, Late, Housing and Computer appeals
Analyze the cost of attendance and budget for a student
Differentiate between types of aid used to create a financial aid package
Add awards to a studentâs package as directed by a manager
Identify the different loan programs on SIS
Originate Stafford and PLUS loans
Troubleshoot issues regarding disbursement of loan funds
Assist with SAP or R2T4 as directed by a manager
Participate on phone contact shifts
Attend FAO events as needed (both on and off campus)
Compliance and Training
Use the FSA Handbook, Dear Colleague Letters, NASFAA resources, etc. to research federal regulations
Identify student and program eligibility issues
Assist with audits and self-assessments as needed
Draft policies and procedures for the Knowledge base
During the training period, financial aid counselors will have a supervisor of record, but will be trained and supervised by multiple managers as they rotate through their assigned units.Â
Please attach a cover letter and resume as part of your application.
Job Qualifications:Minimum Education:Bachelor's DegreeCombined experience/education as substitute for minimum educationMinimum Experience:0 - 6 MonthsMinimum Field of Expertise:Financial analysis and evaluationPreferred Field of Expertise:Knowledge of student financial aid programs and need analysisSkills: Other:AnalysisAssessment/evaluationCommunication -- written and oral skillsConflict resolutionCounselingInterpretation of policies/analyses/trends/etc.InterviewingKnowledge of applicable laws/policies/principles/etc.OrganizationPlanningProblem identification and resolutionPublic speaking/presentationsSkills: Machine:Adding MachineCalculatorComputer Network (Department or School)Computer Network (University)Personal ComputerPhotocopierTypewriterWord ProcessorSupervises: Level:May oversee student, temporary and/or casual workers.
USC is the leading private research university in Los Angeles—a global center for arts, technology and international business. With more than 47,500 students, we are located primarily in Los Angeles but also in various US and global satellite locations. As the largest private employer in Los Angeles, responsible for $8 billion annually in economic activity in the region, we offer the opportunity to work in a dynamic and diverse environment, in careers that span a broad spectrum of talents and skills across a variety of academic and professional schools and administrative units. As a USC employee and member of the Trojan Family—the faculty, staff, students, and alumni who make USC a great place to work—you will enjoy excellent benefits, including a variety of well-being programs designed to help individuals achieve work-life balance.