Director of Admissions, School of Continuing Studies - Georgetown University
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Director of Admissions, School of Continuing Studies - Georgetown University
Georgetown's School of Continuing Studies (SCS) seeks to foster a collaborative, innovative, and student-first culture shaped by Georgetown's Jesuit heritage and values. SCS endeavors to be a center of innovation and growth within the University by introducing academic programs that respond to emerging and evolving needs in the economy and society. When you join our team at SCS, you become part of a thriving ecosystem of staff and faculty committed to inspiring students to seek something greater in their lives and careers.
The Director of Admissions is responsible for Georgetown University School of Continuing Studies (SCS) recruitment efforts and management of the Office of Admissions, providing oversight of the successful planning and implementation of all efforts related to admissions and recruitment of all degree programs, graduate certificate programs, and summer programs for high school students. They work closely with various staff in programs and marketing areas to support the School's academic mission, and to grow programs to meet or exceed their goals for qualified newly enrolled and registered students each semester. Reporting to the Executive Director of Enrollment Management, the Director of Admissions has responsibilities that include but are not limited to:
Successfully lead the office of admissions and its staff to meet annual goals for SCS new student enrollments
Develop new methods and tactics for recruitment in existing markets and for entry into new markets
Optimize operational efficiencies and admissions processes
Integrate admissions, marketing and program efforts to build a competitive advantage across the recruitment process, particularly from enrollment to registration
Build value for prospects by differentiating the admissions experience and process through engagement
Ensure high customer satisfaction with our processes
Manage compliance and data integrity for admissions
Provide actionable reports on a weekly basis and as requested to assist SCS leadership with decision-making
Manage the department budget
Supervise a large team on and off campus, through remote work options
Admissions and Registration Management
Direct all SCS admission activity
Manage all student admissions, including the admissions applications, database communication flow, and reports to deans and directors for application decision making
Manage on-line applications, structure and content
Manage data entry and feeds of application information into the appropriate systems
Manage communication with applicant inquiries and prospects in all stages of the student life-cycle
Develop and prepare weekly and daily admission status reports
Supervise the creation and maintenance of applicant files, communication, and checklists
Manage applicant follow-up
Manage admissions decisions letters and NetID/University ID information to all admitted and denied students
Supervise full time employees, student employees, and temporary staff
Manage the work flow so that the staff correctly processing applications and working efficiently
Manage staffing to ensure coverage during peak points in the application cycle and mornings and evenings
Manage staff to meet customer service and processing benchmarks as established with the CSCO
Ensure program coverage is split evenly to ensure good customer service and proactive actions by Advisors.
Work with staff to resolve issues surrounding prospective students, their programs, and inhibitors to growth or success
Ensure redundancy in processing functions and a backup advising system
Develop staff to enable them to achieve their potential
Update any processes in a proactive manner to ensure efficiency
Manage the vendor relationship, contracting, business process, implementation, and functionality for application software (TargetX) involved in the SCS admissions process
Assure the accuracy of all information in the online application system and perform routine checks to ensure it is up to date
Ensure data integrity and sharing with the BANNER system
Continuously test and benchmark processes, feeds and student experience
Analyze data within Salesforce/TargetX to ensure admission team is meeting internal guidelines
Serve as main point of contact, troubleshooter, problem solver, and manager of software systems
Analyze and think creatively about technological and software solutions to SCS problems
Implement new software or solutions to streamline internal processes and/or create a better user experience
Run reports in a timely fashion and create projections on enrollment trends
Bachelor's degree - Master's preferred
5 years recent experience in an admissions environment within higher education.
Ability to utilize Microsoft Office Suite and to work effectively utilizing computer systems
Strong ethical reasoning, integrity, interpersonal skills, and detail-orientation
Strong data analysis and reporting skills
Ability to provide very high levels of service, confidentiality, professionalism, and working well with details
Ability to collaborate
Ability to prioritize work under high volume deadlines
Strong supervisory and management skills
Proactive approach to problem-solving
Ability to learn University software and prior knowledge of Banner and Salesforce/TargetX
Ability to run reports in Excel with forecasting and other statistical formulas
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Please note that in order to be considered an applicant for any position at Georgetown University you must submit a cover letter and resume for each position of interest for which you believe you are qualified. These documents are not kept on file for future positions.
If you are a qualified individual with a disability and need a reasonable accommodation for any part of the application and hiring process, please click here for more information, or contact the Office of Institutional Diversity, Equity, and Affirmative Action (IDEAA) at 202-687-4798 or [email protected].
Need some assistance with the application process? Please call 202-687-2500. For more information about the suite of benefits, professional development and community involvement opportunities that make up Georgetown's commitment to its employees, please visit the Georgetown Works website.
Georgetown University is an Equal Opportunity/Affirmative Action Employer fully dedicated to achieving a diverse faculty and staff. All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, color, religion, national origin, age, sex (including pregnancy, gender identity and expression, and sexual orientation), disability status, protected veteran status, or any other characteristic protected by law.
Georgetown University offers a wide variety of comprehensive and competitive benefits. Benefits packages include comprehensive health, dental and vision plans, disability and life insurance coverage, retirement savings programs, tuition assistance, voluntary insurance options (including group legal, accident, and critical illness), and much more. Whatever your need, the Office of Faculty and Staff Benefits will be standing by to support you. You can learn more about the benefits offered to eligible faculty and staff at https://benefits.georgetown.edu or view the online interactive benefits guide for more information.
Established in 1789, Georgetown is the nation's oldest Catholic and Jesuit University. Georgetown is one of the world's leading academic and research institutions, offering a unique educational experience that prepares the next generation of global citizens to lead and make a difference in the world.