Location Address: 701 West Plymouth Avenue, Deland Florida 32720
Top Reasons To Work At AdventHealth Deland
Immediate Health Insurance Coverage
Great benefits such as: Educational Reimbursement
Career growth and advancement potential
Full Time, Day Shift
You Will Be Responsible For:
Answers telephones and greets patients, physicians and other staff in a prompt, courteous fashion.
Assembles requisitions, folders, labels and patient questionnaires as needed for exam completion.
Calls reports to physicians or nursing floors as needed. Releases records, in accordance with applicable policy and regulations.
Registers Outpatients by gathering pertinent demographics and insurance information.
Calculates patient liability by reviewing pre-registration documentation, insurance verification and insurance cards.
Completes insurance verification for all in scope accounts and documents eligibility and benefits in insurance verification screens.
Assures that pre-certification has been obtained and verified with appropriate payor for outpatient visits, and follows established procedures for each patient in order to meet the financial responsibilities necessary to obtain correct payment.
Collects and receives payments due and provides accurate receipts for cash, checks, and credit card payments.
Refers patients that cannot pay to appropriate Financial Counselor for payment arrangements.
Demonstrates excellent customer service to all patients, co-workers and physicians offices.
A high level of mental effort is required for entire shift. Mental Effort is required as needed to handle multiple tasks. Close attention to detail is needed to ensure correct order entry and patient information.
What You Will Need:
KNOWLEDGE AND SKILLS REQUIRED:
Must possess general clerical skills(such as typing), as well as good communication and organizational skills. Must be able to communicate effectively both orally and in writing.
While policy and procedures are available and a great deal of the work is routine, new situations arise frequently. Employee must be able to use own judgment and initiative to resolve immediate or urgent problems and expedite patient care as needed.
Knowledge of Medical Terminology is preferred.
EDUCATION AND EXPERIENCE REQUIRED:
High school diploma or equivalent required.
Minimum 6 months experience in office and customer service setting is required.
Experience in computer programs (i.e., Outlook, Word, Excel, PowerPoint) is encouraged.
Medical office experience desirable, with radiology experience preferred.
Some experience in a hospital registration or collection area is preferred.
This position is under the direct supervision of Radiology Registrar Office Coordinator. Performs radiology clerical functions, order entry, filing and report printing sorting and distribution. Greets patients at radiology reception desk, explaining exam preparation procedures and completion of appropriate history or other forms as needed. Interviews patient and/or families to complete the registration process. Registers patients for Outpatient Services. Obtains pre cert and/or authorizations, performs eligibility verification, requests and receipts payments of services and performs cashiering functions.
AdventHealth Greater Orlando (formerly Florida Hospital) is one of the largest faith-based health care providers in the United States. For 150 years, we have carried on a tradition of providing whole-person care that not only addresses patients' physical ailments, but also supports their emotional and spiritual well-being. We demonstrate the same level of compassion and care for our employees as well, doing all that we can to help them realize their full potential – both personally and professionally.