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UCSD Layoff from Career Appointment: Apply by 3/4/21 for consideration with preference for rehire. All layoff applicants should contact their Employment Advisor.
Special Selection Applicants: Apply by 3/4/21. Eligible Special Selection clients should contact their Disability Counselor for assistance.
UC San Diego Policy will not allow this position to receive work visa sponsorship.
UC San Diego is ranked the 9th best public university in the nation by U.S. News and World Report and is the largest employer based in San Diego County.
Reporting to the VC-CFO, Information Technology Services (ITS) delivers Enterprise information technology services to the University of California, San Diego (UCSD) under the leadership of the campus Chief Information Officer (CIO). Information Technology Services (IT Services) uses world-class services and technologies to empower UC San Diego's mission to transform California and the world as a student-centered, research-focused, service-oriented public university. As a strategic member of the UC San Diego community, IT Services embraces innovation in their delivery of IT services, infrastructure, applications, and support. IT Services is customer-focused and committed to collaboration, continuous improvement, and accountability.
_Equity, Diversity, and Inclusion are core values at UC San Diego and within Information Technology Services. Crafting a culture around these values allows us to more deeply connect with and appreciate our employees, students, and campus partners. Information Technology Services is continuously working to build a community where we all feel safe, empowered, and encouraged to bring our authentic selves to work. We do this not only because it is what's right, but because we know that diversity drives insight and innovation. We are proud to partner closely UC San Diego's Office for Equity, Diversity, and Inclusion, as their dedication to this mission helps us all to drive change. _
The Workplace Technology Services (WTS) team provides campus-wide services including; email & collaboration, Web Content & Case Management, Business Intelligence and analytics platforms, Technology Platform Services, Service Operations, Service Desk, and Endpoint Management [(Field Support, HW Procurement/Sysadmin duties/MDM/Backup) and Software Licensing Support for UC San Diego and affiliates].
As part of the Endpoint Management team, the Field Support team provides direct support for end-user devices and peripherals, consultation with customers regarding best practices, guidance for utilization of end-user tools, and general assistance to enable the supported customer base to access needed IT services.
Applies professional business/technical support concepts to resolve hardware, software and networking issues of moderate scope and complexity for a broad range of applications where analysis of situations or data requires a review of a variety of factors. Within defined procedures and practices, determines appropriate action.
Incumbent will serve on a multi-site team responsible for supporting over 5000 UCSD staff across multiple locations on site and remotely. The incumbent will be responsible for hardware/software support and maintenance of all workstations. Duties include: Installation, configuration and maintenance of the hardware and software environment to ensure a secure and usable environment for all workstations. Areas supported include the campus Chancellor and senior staff, Resource Management and Planning Campus Operational and Support Services, Operations & Campaign/Annual Giving/Alumni/University Development, Student Housing/Dining & Hospitality Services, Human Resources, Financial Services, Research, Academic Student Technology Services and central campus IT. Coordinate repairs for computer and peripheral hardware/software with vendors, consultation and basic end user training on hardware and software issues with customers supported. Ensure that all interactions are provided with exceptional customer service.
UC San Diego is an academic powerhouse and economic engine, recognized as one of the top 8 public universities by U.S. News and World Report. Innovation is central to who we are and what we do. Here, students learn that knowledge isn't just acquired in the classroom - life is their laboratory. UC San Diego's rich academic portfolio includes six undergraduate colleges, five academic divisions and five graduate and professional schools. The university's award-winning scholars are experts at the forefront of their fields with an impressive track record for achieving scientific, medical and technological breakthroughs.