Student Success Coaches work together to recruit, retain, and graduate the University’s highest-priority students (e.g., students from low-income backgrounds, BIPOC, first-generation college students, students with disabilities, LGBTQIA students). The primary role of the Student Success Coach is to provide direct student contact to learners through individual coaching, group coaching, and programming. Coaches will:
Work with incoming students as they navigate their transition into college
Provide coaching meetings as students progress through their college experience
Plan and execute programming
Collaborate with campus partners and families
Support students as they navigate microaggressions, code-switching, interpersonal relationships, implicit and explicit expectations, and their social identities
Student Success Coaching compliments academic advising and the work of other student services staff, instructors, and faculty. Coaches provide frequent, ongoing, holistic support to ensure student success. This position will serve students in a virtual capacity until restrictions due to COVID-19 are lifted. At that time, coaching will occur in person.
Success Coaching (65%)
Meet regularly with currently-enrolled students to provide holistic support addressing academic, career, financial, and personal goals.
Work closely with academic advisors and staff with similar roles across colleges.
Coach students one-on-one through the decision-making processes with respect to intersecting historically marginalized identities by developing individualized, action-oriented plans grounded in racial equity, social justice, and student development theory.
Empower students to maximize pathways to success and overcome barriers as they move toward degree progress and timely graduation.
Provide ongoing support to students through multiple appointments and monitor student progress through the learning, reflection, and action processes.
Utilize counseling skills and techniques to challenge and support students, leading to their increased self-awareness and self-efficacy to promote student success.
Provide expertise relating to the broad range of majors across the University's 130+ academic programs in the undergraduate curriculum, as well as understanding the spectrum of career opportunities and workforce trends relating to various fields of study.
Assess students' holistic needs and make appropriate referrals to campus partners as necessary.
Maintain detailed notes of student appointments and their progress through the APLUS system to aid in communication to students’ advisors and the wider campus community.
Coaching and programming will center the intersecting identities of underserved students. Serve students using the Pillars for Student Success Coaching, which include:
Culture and Identity Self-Authorship Community Wellbeing Goal-Setting and Goal-Getting Life, Leadership, and Professional Skill Development Unexpected Life Circumstances
Group Coaching (15%)
Provide timely, developmental, and culturally competent education and support to students to ensure their academic and personal success.
Train and provide feedback for peer leaders in the delivery of group work.
Work closely with collegiate partners and peer mentors to time messaging and lessons.
Monitor and track student data and trends.
Recruit coaching program participants through outreach and application review.
Coach and lead student leaders on how to guide others through college from pre-enrollment choices (living on campus, meal plans, budgeting, etc.) to ongoing needs and choices including wellbeing, goals, community, and identity.
Coach student leaders on how to recruit, select, and train paid student leaders for the Commuter Success Program and Health Profession Pathways Program.
Manage all aspects of the Commuter Success Program and Health Profession Pathways Program.
Provide and coordinate outreach and programming addressing student success topics.
Regularly review and coordinate FYE course curriculum with coaching curriculum.
Professional Development and Service (5%)
Engage in professional development and service activities related to the advising and student services profession within the University of Minnesota community and beyond.
Continue professional development and scholarly activity in the field of academic advising to maintain knowledge of trends and best practices (e.g., membership in professional associations, attendance at conferences and seminars, writing and publishing articles, serving on teams, and collaborating with other professional groups, etc.).
Participate on Student Services, college, and University-wide committees as requested.
Bachelor’s degree + 4 years of full-time relevant professional work experience.
Strong commitment to support the University’s goal of creating a positive and inclusive campus climate for all by advancing equity and diversity.
Knowledge, skills, and understanding of the social, personal, and cultural needs of historically underrepresented and underserved students.
Ability to communicate effectively (oral and written).
Demonstrated understanding of student development theory and best practices relevant to working with underrepresented and underserved college students.
Ability to conduct basic data collection and analysis.
Proven skills in organization, responsibility, and patience.
As a new initiative, ability to build and develop most elements of a student-serving coaching program.
Experience recruiting, selecting, managing, training, and supervising paid student leaders who will provide coaching, education, and guidance to students one-on-one and in small groups.
Experience developing and executing services as well as programs which center and affirm students from low-income backgrounds, BIPOC, first-generation college students, students with disabilities, LGBTQIA students, as well as students from other historically underserved groups.
Proven skills in creating and contributing towards racially and socially just, high-performing teams and work climates where all are respected, valued, feel a sense of belonging, and are able to contribute to their full potential.
Demonstrated commitment to continuing education and skill development focused on racial and social justice.
Ability to use racial and social justice frameworks to develop and execute services, programs, and policies; ability to use these frameworks to analyze and revise existing services, programs, and policies.
Master’s degree (e.g., higher education, student affairs, counseling, student services, social work, or related).
Experience managing or advising underserved college students and/or developing programs for underserved college students, including planning, implementation, and evaluation.
Ability to work and communicate across organizational programs and priorities.
Demonstrated ability to be flexible and adaptable to change.
Promotes respect and practice of civility and inclusivity in the workplace while also being able to contribute to conversations about significant social problems like racism, classism, and other forms of oppression.
Ability to apply career assessment and counseling skills/strategies.
Crisis counseling and community-based organizations knowledge.
Internal Number: 340551
About University of Minnesota, Twin Cities
The University of Minnesota, founded in the belief that all people are enriched by understanding, is dedicated to the advancement of learning and the search for truth; to the sharing of this knowledge through education for a diverse community; and to the application of this knowledge to benefit the people of the state, the nation, and the world.