The mission of Pierce College is to create quality educational opportunities for a diverse community of learners to thrive in an evolving world.
Recognized by the Aspen Institute as one of the Top 5 community colleges in the nation, Pierce College is an innovative and equity-focused community college dedicated to helping all students achieve their academic and professional goals. Check out our Aspen Institute's Rising Star Award.
Pierce College is seeking to fill two (2) full-time Credential Evaluators (Program Specialist 2) positions.
Evaluations plays an integral role in assisting our diverse community of students in successfully navigating transfer of credit to Pierce College and completion of their educational path. The Credentials Evaluator (Program Specialist 2) provides a welcoming, inclusive, and supportive environment for students who have applied to graduate or who transfer credits from other institutions. They empower students through active listening and support that honors each student’s journey and educational experience. The Credentials Evaluator provides organization-wide responsibility for reviewing, analyzing, and evaluating a wide variety of educational transcripts for academic programs and the college and exercises professional judgment to fully leverage student equitable access and outcomes. The incumbent will interact with deans, division and program chairs, advisors, financial aid staff, military and college representatives, students, and other evaluators to assess credits and communicate standard policies and procedures. The Credentials Evaluator assists the college in removing barriers to student success and communicates with students so as to increase their understanding of decisions, processes, and policies. The work requires high attention to detail, advanced computer skills, people-centered skills, and extreme confidentiality. The incumbent is expected to become an advanced user of PeopleSoft. This position reports to the Admissions and Evaluations Program Manager. This position requires consistent and regular attendance.
Please note: The health and well-being of our students and staff are top priorities. In order to safeguard the health of our district, all Pierce College employees are working remotely until further notice, with a few exceptions for core staff and labs. More information is located under the "Physical Work Environment" section listed below.
About the District: The College enjoys a strong presence in the community and participates in numerous partnerships with business, community, government, and educational organizations. Want a feel for our District, take a peek with aerial campus views!
Pierce College Fort Steilacoom - Located on a beautiful 140-acre site adjacent to a 340 acre community, recreational park, and Waughop Lake.
Pierce College Puyallup – Located on a luscious site with 125-acres of wooded land with beautiful hideaways.
Pierce College at JBLM – Located at the Joint Base Lewis-McChord military sites, serving many of our military and active duty families that are serving our country.
Pierce County: An amazing place to call home Pierce County stands out as one of the most beautiful and livable areas in the United States, offering its citizens the benefits of both rural and urban life in the Pacific Northwest. Both campuses command views of majestic Mount Rainier. The area's moderate climate, along with nearby mountains, forests, rivers, the Puget Sound, and Pacific Ocean, provide for many outdoor activities including hiking, skiing, kayaking, beach combing, biking, and golfing. At the same time, most of Pierce County is only minutes away from Tacoma or a short drive to Seattle where world-class cultural, arts, shopping and sporting activities abound. The area boasts an amazing array of housing options from urban condos to rural acreage and everything in between. Located in the heart of one of America's most amazing areas, Pierce County is a wonderful place to call home.
Each of the following functions are undertaken with a commitment to actively supporting, engaging in, and working to advance Pierce College's goals for equity and inclusion in order to provide access and support for our diverse community of learners.
Evaluate and Monitor Credentials:
Following NWCCU Accreditation Standards, Intercollegiate Relations Commission guidelines, Pierce College specific program guidelines, Washington State reciprocity agreements, Washington Reverse Articulation Program guidelines, and process for evaluating international transcripts; evaluate and transfer in appropriate courses for all incoming students with prior college coursework.
Utilize all available resources, including college catalogs, course descriptions, department chairs, syllabi and web-based college catalog database research, interpret and analyze courses to make informed decisions about transfer applicability while also researching and analyzing a college’s structure including: accreditation status, calendar systems, and grading policies.
Use student management system to transfer eligible courses onto student accounts; keep accurate notes regarding the evaluation; and communicate with students and advisors once the courses have been evaluated.
Maintain an up-to-date manual on evaluation policies and procedures.
Award and Post Credentials:
Analyze degree audits for students who have applied for degree(s)/certificate(s).
Meet reporting deadlines such as quarterly state timelines to includes short-term certificates and high school diplomas.
Maintain College Degree-Audit System/Academic Advisement Reports (AAR):
Create and maintain degree audits for every program (degrees and certificates).
Verify accuracy for every program listed in the college catalog to ensure audits are up to date with program changes.
Utilize PeopleSoft and other computer applications at an advanced level to streamline the evaluation process for students to increase efficiency within the department.
Confer with Constituents:
Create a welcoming environment that affirms for students that they belong at Pierce.
Respond to students in a manner that creates transparency of higher education systems.
Advise students, staff, faculty and the public regarding program content and policies for degree requirements, increasing the transparency of processes for all.
Recommend and provide alternative courses of action to assist students in meeting degree requirements and ensuring a smooth transition for transfer students.
Confer regularly with program faculty advisors and staff regarding the interpretation and implementation of program policies and participants.
Monitor program courses within the special programs and the established program parameters and determine variances from the program standards.
Provide Assistance during graduation:
Using Student Management System (SMS), provide an accurate list of graduates for the graduation program.
Coordinate with the graduation committee to ensure the program list is accurate, free of errors and meets commencement timelines.
Evaluation and Transcription:
Evaluate Career and Technical Education (CTE) high school credit; research CTE Dual Credit requests from students.
Transcribe CTE high school credits to Pierce College transcript.
Maintain accuracy regarding rules for transcribing CTE credits.
Evaluate Academic Credit for Prior Learning (ACPL); evaluate and transcribe credit for Institutional Learning including Joint Services and program specific certification equivalency requirements and other workforce credentials.
Assist with transcription of Credit by Testing, including AP/IB/CLEP/Cambridge.
Follow ACPL guidelines, college policies and procedures.
Participate in campus committees/activities and commit to furthering college goals through actions and professional development.
Attend trainings as available at local and state levels.
Perform other related duties as assigned.
One (1) or more years' experience providing direct customer service in a high touch and diverse environment.
Experience with advising, student records, or other related work.
Ability to understand, apply and communicate complex information.
Experience in critical and systematic thinking.
Advanced computer skills to manage data and to utilize database programs in order to upload, download and merge data.
Experience maintaining records (manual and electronic) and performing data entry with a high level of accuracy and attention to detail.
Proficiency with computer applications such as Word, Excel, Outlook, the Internet and databases.
Commitment to engaging in the advancement of equity, diversity, and inclusion in higher education and serving resilient students who have been historically marginalized.
Demonstrated ability to work effectively with a diverse community with a high degree of customer service.
The successful candidate must consent to and pass a criminal background check after a conditional offer of employment. Information from the background check will not necessarily preclude employment but will considered in determining the applicant's suitability to perform in this position.
Required Competencies: Knowledge, skills, abilities, traits and behaviors
Treats people with a high level of respect and professionalism demonstrating excellent customer service and sensitivity in a highly diverse environment.
Addresses customer needs as a priority with a sincere desire to be helpful.
Ability to repeat information multiple times.
Ability to be kind and empathetic to students, parents, staff, faculty and coworkers.
Attention to Detail and Accuracy:
Performs work accurately with attention to detail in a high volume environment with frequent interruptions.
Reviews work and make timely corrections.
Effectively communicate by actively listening and sharing relevant information with coworkers, supervisor, students and other constituents to anticipate problems and ensure program effectiveness; communicate clearly and effectively both verbally and in writing.
Notices and accurately interprets what others are feeling based on their choice of words, tone of voice, expressions, and other nonverbal cues (e.g., eye contact, expressions, gestures, posture, spatial proximity, physical contact, physical reactions such as blushing).
Listens attentively to people’s ideas and concerns.
Finds non-threatening and non-intimidating ways to approach others about issues by allowing for compromise and kindness.
Makes others feel comfortable by responding in ways that convey interest in what they have to say.
Problem Resolution Skills:
Works with people who are upset, confused, demanding or otherwise difficult in a calm, non-strident manner.
Problem solves issues in a constructive manner and make appropriate recommendations or offer alternate solutions.
Personal Responsibility and Accountability:
Demonstrates responsible personal and professional conduct, which contributes to the overall morale, well-being, mission and goals of Pierce College.
Accepts personal responsibility for quality of work and for using work time efficiently and effectively.
Acts in a manner perceived as positive, responsible, reliable and trustworthy.
Establishes consistent and regular attendance.
Manages work, records and files in an organized and efficient manner.
Follows retention guidelines.
Organizes competing priorities and meet deadlines.
Remains calm under stress.
Team Work and Interpersonal Skills:
Strong, positive interpersonal skills, including the ability to work collaboratively; team-oriented; demonstrated trust and sensitivity to and mutual respect for others; remaining calm and tactful in stressful situations while adhering to a high standard of integrity and honesty and maintain confidentiality.
Cultural Humility and Vulnerability:
Ability to set aside one’s own beliefs to center another’s experience and create a welcoming environment that is inclusive and conducive to success for a diverse student body through methods, examples, language, and support.
Values diversity & possess an understanding of cultural humility and vulnerability; ability to work effectively with faculty, staff, students, and community members from diverse backgrounds.
Adheres to high standards of integrity and honesty with students, coworkers and state resources. Comply with laws, rules, policies and procedures.
Follows guidelines of Family Educational Rights and Privacy Act (FERPA) and maintain confidentiality.
Systematic and Critical Thinking:
Ability to think in a systematic manner in order to perform tasks.
Critical, creative, and reflective thinking skills needed to independently identify problems, analyze and evaluate various solutions, implement solutions and monitor their effectiveness.
Knowledge of guidelines, policies and processes related to one’s position and responsibilities.
Embraces change as a primary function in today’s workplace as an effective employee; be willing to adopt new work methods; think and act with a growth mindset; remain optimistic during change.
Ability to access and move between multiple computers/software such as databases, word processing, and the internet to search for and/or enter/update information.
Ability to manage new and/or changing software quickly and easily in order to manage job functions.
In 1967, more than 1,500 students walked through the doors of Pierce College sites with a special goal in mind: to further their education inside their own community. Then called Clover Park Community College, students attended classes in a variety of locations throughout Pierce County. The college held its first graduation ceremony on June 7, 1968. Seven students earned their associate degrees, and more than 200 completed the college’s Adult High School program that year. After a successful first year, the first order of business was to change the name to Fort Steilacoom Community College. A permanent campus was established on 146 acres overlooking Fort Steilacoom Park and Lake Waughop. In 1987, the college began focusing on expansion and growth of the Puyallup site. The college purchased 123 acres near South Hill, and the new campus’ first permanent building, the Gaspard Education Center, was dedicated in 1990. The campus continued to expand, and in 1996 the Brouillet Library Science building opened. Pierce College Puyallup was recognized by the State Board for Community and Technical Colleges in 1999 as the state’s 34th community college and the second college in Pierce College District 11.