The Senior Leaves Specialist facilitates a smooth and seamless leaves process for employees, partners and retirees.
Work you'll do
Interacts with a diverse set of customers via inbound phone calls, emails and forms requests from employees, partners and retirees regarding the administration of the Deloitte's leave management and other benefit plans by performing the following duties personally or with co-workers.
Coordinates administration of Deloitte Leaves and Disabilities Policies for all US employees.
Serves as POC for employees regarding the control and processing of leave and disabilities incidents. This includes payroll, HRIS, and benefits implications of leaves and disabilities. Primary contact for any leaves practitioner.
Maintain confidential and highly sensitive information
Reviews all leave and disabilities related documentation for accuracy and completeness, forwards notification to the proper departments for processing. Identifies problems and priorities, performs research, determines follow-up steps and resolves issues. Also determines issues that must be escalated to Leaves Lead, Manager or firm leadership.
Ensures that all aspects of leaves and disabilities are administered according to Deloitte policy and governmental regulations. Handles situations, which may require adaptation of response or some research according to employee's personal circumstances.
Interacts with Leaves Vendor on employee matters.
Delivers service that meets or exceeds team objectives as measured by agreed upon metrics
Backup support responsibility to the Leaves Lead, including involvement in extra projects as needed, including compiling reports and providing training to team members
The mission of Core Talent Services (CTS) improves efficiencies and operational excellence, deliver strategic and transactional services, institutionalize operations efficiencies and quality and enhance ability to scale and reduce cost structure. CTS focus on delivery of both strategic and transactional services, either directly for the businesses or in support of the Business Advisors and Centers of Excellence (CoEs).
5+ years of experience in Benefits Administration with a focus on Leaves of Absence
Knowledge of policy/regulation compliance such as FMLA, disability, firm and federal/state policies in order to deal effectively with complex leaves situations
Microsoft Office; HRIS system experience
Ability to multi-task in a fast paced, deadline driven environment
Ability to identify issues and escalate accordingly
Strong oral and written communication skills
Creative problem-solving skills
A high degree of sensitivity and confidentiality
Initiative and self-direction; works on assignments that are moderately difficult, requiring judgment in resolving issues
Excellent client service skills
Ability to adapt to a changing environment and to approach challenges with creativity and resourcefulness
Prioritizes and independently executes responsibilities
Ability to work with minimal instruction
High degree of professionalism and integrity and ability to work in a highly confidential environment
Experience in a large or matrix driven corporation with overseas or outsourced operations
Ability to provide direction or delegate work as needed
Ability to interface with all levels within the firm
Experience in a professional services firm
Internal Number: 13624294
At Deloitte, our professional development plan focuses on helping people at every level of their career to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs at Deloitte University, our professionals have a variety of opportunities to continue to grow throughout their career. At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits.Our positive and supportive culture encourages our people to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy, centered, confident, and aware. We offer well-being programs and are continuously looking for new ways to maintain a culture where our people excel and lead healthy, happy lives. Deloitte is led by a purpose: to make an impact that matters. This purpose... defines who we are and extends to relationships with our clients, our people and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities. We want job seekers exploring opportunities at Deloitte to feel prepared and confident. To help you with your interview, we suggest that you do your research: know some background about the organization and the business area you’re applying to.