Are you an experienced, passionate pioneer in technology - a solutions builder, a roll-up-your-sleeves technologist who wants a daily collaborative environment, think-tank feel and share new ideas with your colleagues - without the extensive demands of travel? If so, consider an opportunity in PDM!
Work you'll do
Our Technical Account team aims to help customers develop and plan their Android deployment to maximize their investment in the platform.
As a Technical Account Manager (TAM), you will act as a trusted advisor to Android Enterprise's largest customers in achieving their mobility goals with Android. You will collaborate with customers and their partners to help them achieve their mobility goals through advocacy, planning and training.
You will lead the successful adoption of Android Enterprise best practices for current and future device deployments by guiding the customer through technical barriers. As a Technical Account Manager, you will understand the customer's business objectives and regularly engage with their internal and external stakeholders.
Drive the successful adoption and onboarding of Android Enterprise at organizations to help customers realize the business value of our partnership.
Create value for customers by partnering to define success and building a joint plan with identified objectives, stakeholders, milestones, risks and metrics needed to achieve their goals.
Form strategic relationships with key stakeholders to understand a customer's business within their industry and develop a bespoke roadmap to maximize their investment in Android.
Working with customers' partners to help deliver a joint approach to ensuring the success of a project.
Present our roadmap to key stakeholders and inform them how it may benefit their future deployment.
Assist IT executives in planning on how to unlock the full potential of their deployment through training and partner alignment.
Raising feature requests on behalf of your customers
Delivering QBRs to key stakeholders
Our Systems Engineering team delivers large-scale software applications and integrated systems, and assists clients with architecture design, assessment and optimization, and definition. We develop service-oriented architecture (SOA) and other integration solutions to enable information sharing and management between business partners and disparate processes and systems, and we deliver technology enablement to support CIO services transformation.
Systems Engineering professionals focus on key client issues that impact the core business by maximizing operational value, driving down the cost of quality, and enhancing technology innovation. Our teams deliver a wide range of services, including application architecture design and optimization, application modernization, business process management and solution integration, custom application design and development, and large-scale technology delivery program efforts.
Bachelor's degree, preferably in Computer Science, Information Technology, Computer Engineering, or related IT discipline; or equivalent experience
Experience in account management, client service, and/or management consulting
Experience working with two or more of the following: enterprise mobility management software, mobile operating systems, networking, security, system administration, and/or service management
Experience working with cross-functional and global stakeholders
Excellent communication, presentation, problem solving, and management skills
Must be willing to live and work in Austin, TX or Ann Arbor, MI
Limited immigration sponsorship may be available
Experience working with channel partners, systems integrators, and third-party developers to deliver solutions
Experience working in the enterprise mobility space
Ability to effectively present technical materials to various stakeholder groups and engage with executives of enterprises on both technical and non-technical matters
Excellent written, communication, project-management and stakeholder management skills, with a focus on translating business needs into technology solutions
Proficiency in one or more enterprise mobility management software(s)
Experience with troubleshooting mobile operating systems
Internal Number: 13622290
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