This is your chance to take the lead, bringing innovation and vision to new strategic partnerships and/or enterprise clients. In this role you’ll be on the front lines with our biggest, most strategic clients, helping us and them to take leaps forward in the treatment of chronic and behavioral health conditions. You’ll flex your leadership muscles, guiding, inspiring and growing the next generation of superstars. You’ll own a select few of the most strategic accounts yourself, while guiding your team to deliver within their individual accounts, meeting both their goals and those of our clients.
Every Teladoc Health client is different, with new and diverse needs, as they serve their own broad customer base. There are no cookie-cutter answers. This is a high-impact, high-profile role, in which you’ll leverage both creativity and keen business acumen to standardize processes and share expertise, for the benefit of the entire Client Implementation team. You’ll function as a trusted advisor as you implement all products and drive onboarding. Your contributions will directly impact our company’s ability to meet its high growth objectives and extend its reach – thus improving the lives and health of more people. Core competencies required for success include leadership, communication, organization, problem-solving, flexibility, and a knack for improving process and productivity.
Your department will directly impact our company’s ability to meet its high-growth objectives and extend its reach – thus improving the lives of more people living with chronic and behavioral conditions.
Partner with clients and partners to launch Telemedicine and Chronic Care programs
Gain insight into client and partners culture, priorities, and goals in order to design and implement dynamic solutions
Serve as internal team SME/point person to ensure efficiency and consistency throughout our client implementations
Effectively convey diverse client needs internally, driving the resources needed for successful implementations
Mentor and coach new or less-experienced team members to facilitate successful achievement of team goals
Build strong relationships with cross-functional teams, both externally and within Teladoc Health
Work collaboratively to define and optimize processes for effectiveness, efficiency and consistency
Manage multiple implementations simultaneously, assisting team to deliver launches on time
Collaboratively drive enrollment revenue within the client population (employees, plan members, etc.) with support from our Enrollment Marketing and Health Services teams
Manage and oversee multiple implementations simultaneously, assisting team to deliver launches on time
Travel occasionally for business
6+ Experience with health benefits, health and wellness, health plans or systems
3+ years’ client facing experience
Excellent interpersonal and communication skills, including demonstrated finesse communicating with both upper management and less-experienced team members
Energy and passion for teamwork and collaboration in a dynamic, fast-paced environment
Demonstrated product expertise and the ability to learn new products
The empathy and business skills necessary to grasp and achieve clients’ priorities, pain points and goals
An inventive, think-on-your-feet approach, with masterful problem-solving skills, in order to understand and respond to new and diverse partner needs
Experience working with all levels within a client organization; from the strategic to the tactical
Experience leading meetings and presentations
A Bachelor’s degree from an accredited college/university or relevant experience; Master’s degree preferred
Telecommuting is allowed.
Internal Number: 1640
About Teladoc Health
Teladoc Health is transforming how people access and experience healthcare. Recognized as the world leader in virtual care, Teladoc Health directly delivers millions of medical visits across 175 countries each year through the Teladoc Health Medical Group and enables millions of patient and provider touchpoints for thousands of hospitals, health systems and physician practices globally. Ranked Best in KLAS for Virtual Care Platforms in 2020, Teladoc Health leverages more than a decade of expertise and real-time insights to meet the growing virtual care needs of consumers, healthcare professionals, employers and health plans.We are committed to providing our Employees with a dynamic and collaborative work environment; there is equal opportunity for learning and personal growth. Creativity and innovation are encouraged. Above all, our mission-oriented employees will be treated with the same attention, respect, values and care that we provide to our clients and members.