Leading at the intersection of people, business, and technology, the Cornell SC Johnson College of Business is one of the most comprehensive business schools in the nation and includes many areas of expertise not found in any other leading institution. The college is comprised of the university's three accredited business schools, each of which is recognized as among the best in higher education: the Charles H. Dyson School of Applied Economics and Management, the Samuel Curtis Johnson Graduate School of Management, and the School of Hotel Administration. Our academic research; industry and community engagement; and undergraduate, graduate, and professional degree programs all reflect the future of business: flexible, collaborative, and cross-disciplinary. The college community includes 244 research faculty, 44,000 alumni, and nearly 3,300 undergraduate, professional, and graduate students. The SC Johnson College of Business has an unparalleled resource base from which to draw--within the college, Cornell Tech in New York City, and Cornell University broadly.
Cornell University embraces diversity and seeks candidates who will contribute to a climate that supports students, faculty and staff of all identities and backgrounds. We strongly encourage individuals from underrepresented and/or marginalized identities to apply.
The School of Hotel Administration at Cornell University is the premier school for hospitality education in the world. As an integral part of the Cornell SC Johnson College of Business, the school is leading the world in teaching and researching the business of hospitality--marketing, finance, real estate, operations, and more, all applied to the world's largest and most exciting industry. Top faculty, industry leaders, alumni, and students work together to generate new knowledge for the hospitality industry and form the premier network that shapes the industry every day.
Our Technology Services team plays a critical role in the success of our College by providing the essential technology and systems required to fulfill our mission. This team identifies, implements and supports appropriate technology solutions and services needed to exceed the expectations of our customers and stakeholders. In doing so, our Technology Services team collaborates with stakeholders to leverage technology as an engine for innovation, transformation, and differentiation.
Reporting directly to the Associate Director of Instructional Technologies & Hotel Systems but also closely supporting the Associate Director of Client Services, this position provides key operational and helpdesk support for the departmental operations of the Statler Hotel. In addition, the Hotel Systems Consultant will analyze our business processes and leverage project management techniques to lead various IT enhancements and initiatives within the Hotel. While primarily supporting the Hotel, this position will also provide general customer support and service for faculty, staff, and students throughout the entire College.
As the Statler's lead for operational and helpdesk support, the Systems Consultant will oversee the planning, development, implementation and on-going maintenance of our mission critical applications. This role will be responsible for ensuring 24/7 customer service on technical support and guidance to other support and Hotel staff, escalating issues as necessary. Additional key responsibilities include:
Performing Help Desk functions that relate directly to Hotel specific applications, hardware and operations, while serving as a liaison with the SC Johnson College of Business Helpdesk team.
Serving as primary support for specialized/discipline specific software or applications, investigating any problems, and developing and implementing corrective actions.
Assisting with applications systems upgrades, installs, diagnoses, repairs, and maintenance, to ensure optimal workstation performance.
Interfacing with the Hotel/SC Johnson College of Business user community to understand their security needs and evaluating new products/technologies to determine impact on existing system configurations.
Working with vendor support service groups, providing internal analysis and support to ensure proper escalation during outages.
Documenting, developing, managing, and presenting training and educational programs to others in support of the teaching mission of the Statler Hotel.
Bachelor's degree in a technology or business related field with a minimum of 2 years of related IT, computer operations or systems management experience or equivalent.
Must be able to work independently to resolve most problems under general supervision.
Must be able to communicate technical language in non-technical terms and have the ability to work with a diverse group of people.
Must be customer focused with a strong service orientation.
Must be able to stay current on a wide variety of multi-vendor hotel applications.
Hours of this position are non-standard and this position requires some evening and weekend hours for primary after hours' support.
Knowledge of hospitality operations or systems, especially point-of-sale and property management systems.
Familiarity with Microsoft end-user and server operating systems.
If interested in applying we highly encourage you to include a cover letter with your application to highlight your interest and experience for the position. No visa sponsorship or relocation assistance is available for this position.
This position is full-time and is eligible for benefits. Cornell has also been nationally recognized as an award-winning workplace for our health, wellbeing, sustainability and diversity initiatives. For more benefit information, follow the link: Cornell Benefits.
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In 1865, Ezra Cornell founded an institution "where any person can find instruction in any study." From the beginning, all students were welcome, regardless of race, gender, ideology, or socioeconomic status. Today, we invite you to join our talented and diverse students and accessible faculty who, together, form a living and learning community unmatched in its breadth of opportunities.Cornell University's college, schools, and other academic units offer more than 4,000 courses, 70 undergraduate majors, 93 graduate fields of study, undergraduate and advanced degrees, and continuing education and outreach programs.