Verizon is a leading provider of technology, communications, information and entertainment products, transforming the way we connect across the globe. We’re a diverse network of people driven by our ambition and united in our shared purpose to shape a better future. Here, we have the ability to learn and grow at the speed of technology, and the space to create within every role. Together, we are moving the world forward – and you can too. Dream it. Build it. Do it here.
What you’ll be doing...
The Senior Manager for Salesforce.com Enterprise Platform will lead a dynamic team of business technology professionals - solution providers/business analysts, and administrators focused on our Verizon Business Group division. The senior leader will be responsible for leading operations for the Enterprise Salesforce.com Platform including (but not limited to):
Lead all projects, small or big, for the Enterprise Salesforce.com platform.
Lead the team to develop into a critical technical and business advisory resource to various users of the Salesforce.com platform while also managing the ongoing flow of projects assigned to the group.
Lead the team in cross-functional teamwork engaged with leaders from all levels of the business, sales, marketing, etc., in an effort to assess business opportunities for technology and to design actionable solutions that leverage our Verizon investment in platforms and technical resources.
Be the technical advisor to business leadership given their background and mastery of the capabilities of the various platforms available.
Lead the team in meeting with stakeholders to review the challenges and opportunities for CRM automation needs - sales, marketing, and many other users of the system.
Lead the team in creating ideas/designs and documenting these as user stories / requirements.
Lead the team in discussing these ideas and user stories with the IT team(s).
Lead the team in planning and creation of UAT test plans.
Lead the team in executing the test plans.
Lead the team in creation and execution of pre and post project implementation plans.
Lead the team in training the support teams who provide user support for the platform.
Manage and develop direct reports.
Work with the IT teams in the development of strategies to implement documented business requirements also crafted by the SMITM or their organization.
Promote continuous personal improvement by encouraging self and team members to enroll in various Salesforce.com education programs.
Manage workload for team members and report on project/tasks assignments of all team members on a weekly basis.
Conduct weekly team meetings and at least 1:1 meetings with team members.
Report work highlights on a weekly basis.
This position can sit in any valid Verizon Location.
What we’re looking for...
You'll need to have:
Bachelor's degree or eight or more years of work experience.
Six or more years of relevant work experience in leading a Salesforce.com platform.
Demonstrable business and technical knowledge of the Salesforce platform.
Experience with key software development methods with focus on requirements documentation/user stories, technical designs, UAT planning/execution, release planning, and pre and post deployment plans.
Experience leading a team.
Even better if you have:
Knowledge of and experience in Agile software methodologies - Jira, etc.
Equal Employment Opportunity
We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best.Check out our diversity and inclusion page to learn more.