One Stop Student Services Division of Enrollment Management University of Tennessee, Knoxville
The Division of Enrollment Management (EM) at the University of Tennessee, Knoxville, (UT) invites applications and nominations for a One Stop Counselor. UT is seeking candidates who have the ability to contribute in meaningful ways to the diversity and intercultural goals of the University.
UT is the state's flagship research institution, a campus of choice for outstanding undergraduates, and a premier graduate institution. Enrolling more than 30,000 students, the campus is in the foothills of the Great Smoky Mountains in beautiful East Tennessee. As a land-grant university, UT fulfills its access mission through a commitment to excellence in learning, scholarship, and engagement. The Enrollment Management (EM) division comprises more than 150 full-time staff who serve our students through the following departments and functions: Undergraduate Admissions, International Recruitment, Transfer Center, One Stop Student Services, Financial Aid and Scholarships, University Registrar, EM Communications, and Research & Analytics.
Functions and Responsibilities:
The One Stop Counselor position is a team member of One Stop Student Services on campus, providing a student-focused level of support in the areas of Undergraduate Admissions, University Registrar, Financial Aid and Scholarships, and the Bursar. This position is responsible for answering questions and facilitating transactions in all four areas. This position is the first line of contact for students, families, and the community, providing general information and inquiries, solving issues and referring complicated issues to the appropriate personnel in the offices that One Stop supports. This position is responsible for determining student fees based on eligibility and program status and has the authority to implement and review changes and make exceptions to students' records. The position is responsible for timely follow ups with customers until the issue is resolved or escalated to the appropriate person. This position is also responsible for attending Admissions, Financial Aid and Scholarships, Bursar, and Registrar functions off campus and work weekends and evenings as required.
Internal Number: 214226
Our primary mission is to move forward the frontiers of human knowledge and enrich and elevate the citizens of the state of Tennessee, the nation, and the world. As the preeminent research-based, land-grant university in the state, UT embodies the spirit of excellence in teaching, research, scholarship, creative activity, outreach, and engagement attained by the nation’s finest public research institutions.