Location: Worcester, MA Category: Student Services Posted On: Sun Apr 18 2021 Job Description:
GENERAL STATEMENT OF RESPONSIBILITIES:
Using developmental advising as the foundation, the SUCCESS Scholars Academic Coach is responsible for student outreach and recruitment; academic, transfer and career advisement; planning and implementing student events and enrichment activities; referral advisement; and ongoing support and follow up to ensure Scholars are provided with individualized wraparound supports and proactive career, academic, transfer, and financial aid counseling. The SUCCESS Scholars Academic Coach works in close collaboration with other Academic Coaches and the SUCCESS Scholars Coordinator. This a full-time position housed within Academic Affairs (Academic Advising). The SUCCESS Scholars program serves students who have historically been underserved and underrepresented including Latinx and Black students; English language learners; single parents; first-time/first generation/ow-income and/or part-time students.
Reports to the Dean of Academic Planning.
May supervise Work Study students and part time student support staff as appropriate
DUTIES AND RESPONSIBILITIES:
Use the developmental advising approach and employ proactive and sustained outreach strategies to ensure the success of a caseload of students enrolled in SUCCESS Scholars, promoting their persistence through completion and/or transfer.
Perform all functions related to career and academic planning. Functions include, but may not be limited to individual and group advising sessions, career exploration, academic planning, degree audit consultations, short- and long-term goal planning, StartRIGHT, Starfish flag monitoring and follow-up, articulation of policies and procedures, collaboration with faculty and program advisors, course selection, and registration, etc.
Lead programs and activities designed to cultivate academic self -confidence, community engagement, 21st-century life skills, and self-advocacy amongst Scholars. Foster a community of support by celebrating the cultural wealth Scholars bring to the College.
Build meaningful relationships with Scholars, by creating a welcoming and inclusive environment where every Scholar feels a sense of belonging.
Conduct individual and group developmental advising sessions with Scholars to provide support for academic and personal concerns, create action plans for success, and maintain all relevant records to student profiles and progress.
Identify risk factors and appropriate interventions, with an emphasis on student strengths, retention and persistence. Address and diffuse situations of conflict and crisis and make appropriate referrals when needed. Collaborate with other departments to recognize and resolve identified patterns of concern with Scholars.
Foster linkages between academic and student support programs/services to build a holistic network that provides options, referrals and alternative solutions for Scholars facing obstacles and challenges. Collaborate with campus and community-based resources to provide responsive wrap-around services for students.
Proactively collaborate with College-wide departments, faculty, tutors, and academic support staff to advocate, identify, and meet the academic needs of Scholars.
Assist Scholars with educational financing concerns by collaborating with Student Success Generalists, Financial Aid, the Business Office/Student Accounts and the Registrar to ensure they understand processes, have completed necessary paperwork and met institutional and federal deadlines.
Create, implement, and facilitate workshops and events; lead activities on a variety of topics including, but not limited to, academic skills, career exploration/development, transfer planning, leadership development, personal efficacy, financial literacy, as well as celebrations of student successes and their cultural heritage.
Coordinate and plan visits to 4-year schools and/or targeted employer sites to assist Scholars in planning for transfer or career.
Assist in the development and execution of on-campus orientation program for incoming Scholars in fall, spring, and summer semesters.
Motivate and encourage Scholars through day-to-day interactions and discussions, and regular follow-up on action plan progress and/or when an academic alert is raised by a faculty member.
Meet regularly with the leads of intensive academic support programs across campus (e.g., TRiO, Future Focus, Gateway to College, STEM Starter Academy or other as appropriate) to integrate services/programs for students within these programs and to amplify student impact across all areas and the wider community/institution.
Participate in annual evaluation of performance of duties.
Maintain knowledge of QCC guidelines and program requirements; conveys college rules, regulations, policies and academic options with students to help facilitate student academic success.
Develop professional relations with students that foster support and collaboration.
Perform other duties as assigned.
1.Bachelor's degree in human services, counseling, education, behavioral health, healthcare or related field with demonstrated commitment to the attainment of a Master's degree within 5 years of hire.
1. Bilingual or multicultural candidate, Spanish language fluency preferred.
2. Demonstrated passion for working with multicultural communities.
3. Experience with TRIO or other student support services programs
4. Experience maintaining a caseload of students or clients, with particular emphasis on underrepresented, adults or non-traditional populations in college or social service setting (intrusive advising or outreach casework).
5. Experience providing support services and/or working on retention and success initiatives.
7. Experience working at a comprehensive community college.
8. Effective oral and written communication skills, and with preparing and giving presentations.
QCC was established in 1963 to provide access to higher education to residents of Central Massachusetts. Since the early 60s, enrollment has grown from 300 to over 13,000 full and part-time day and evening students served. Over 120 associate degree and certificate career options in Business, Healthcare, Technology, Liberal Arts, and Human Services. The College also offers a wide variety of non-credit courses, workshops, and seminars through its Center for Workforce Development and Continuing Education. In addition, over 300 noncredit and nearly 35 credit courses are offered online.In addition to its main campus on West Boylston Street in Worcester, the College has program locations in downtown Worcester at its Healthcare and Workforce Development Center, at the Senior Center in Worcester (Hospitality & Recreation Management), Burncoat High School in Worcester (Automotive Technology), and in Marlborough at Assabet Valley, and Southbridge.QCC is especially interested in candidates who, through their research, teaching, and/or services, will contribute to the diversity and excellence of the college academic community.