The East Orange VA Healthcare System of New Jersey is actively recruiting for a Advanced Medical Support Assistant. The incumbent is assigned to the Medicine Service, and specifically works within the Optometry and Ophthalmology Sections at East Orange. H/she will serve as a major administrative advisor and management specialist for this Medical Center and is responsible for the Ophthalmology Section/Medicine Service Line, which falls under the management of the Chief of Staff. This position is responsible for the administrative and clinical operations of the patient focused care team organization. The incumbent has major and significantly diverse responsibilities including: administrative, staff assistant, and consultative. The incumbent ensures that Patient Complaints and Issues are resolved in a timely fashion. One of the top priorities of the Advance MSA is responding to patient Secure Messaging and handling patient complaints in collaboration with the Patient Advocates. The incumbent will be the main liaison to the Optician Contractor who measures and fits patients for eyeglasses. Whenever the Optician Contractor is out of the office, the incumbent helps ensure that eyeglass consults are completed, with phone calls regarding the status of eyeglass consults, and corrects them if they are not accurate. Work Schedule: Monday to Friday 8:00am to 4:30pm Financial Disclosure Report: Not required
Internal Number: 598619100
About Veterans Affairs, Veterans Health Administration
Providing Health Care for Veterans: The Veterans Health Administration is America’s largest integrated health care system, providing care at 1,255 health care facilities, including 170 medical centers and 1,074 outpatient sites of care of varying complexity (VHA outpatient clinics), serving 9 million enrolled Veterans each year.