UCSD Layoff from Career Appointment: Apply by 04/13/2021 for consideration with preference for rehire. All layoff applicants should contact their Employment Advisor.
Special Selection Applicants: Apply by 04/23/2021. Eligible Special Selection clients should contact their Disability Counselor for assistance.
Responsible for providing a full range of customer services. Develops processes to ensure customer service needs are met with speed and accuracy and customer service issues are resolved. Responds to customer inquiries and/or problems. Researches and resolves questions and problems, maintains records and communicates resolution and/or status. Receives predetermined work assignments that are subject to a moderate level of control and review. Directs subordinates to complete assignments using established guidelines, procedures, and policies. Requires full knowledge of own area of functional responsibility.
Bachelor's Degree in business, healthcare administration or related area; and/or equivalent combination of experience/training.
A minimum of three (3+) or more years of supervisory Call Center experience.
Demonstrated experience and proven success working in a fast paced healthcare call center environment.
Comprehensive understanding of health insurance plans and the California payer environment, referral/request for service receipt and management, clinical triage processes, appointment scheduling, insurance eligibility, pre-certification procurement, and pre-registration activities.
Proficient computer skills and knowledge of call center technology.
Strong communication skills. Excellent interpersonal skills using tact, patience, and courtesy.
Skilled in process optimization and productivity. Continuous focus on quality and process improvement.
3 years Epic and/or Call Center software experience
Supervisory experience in a registration, finance, auth, insurance, or scheduling function.
Contact center experience in healthcare.
Process improvement experience.
Must be able to work various hours and locations based on business needs.
Employment is subject to a criminal background check and pre-employment physical.
UC San Diego is an academic powerhouse and economic engine, recognized as one of the top 8 public universities by U.S. News and World Report. Innovation is central to who we are and what we do. Here, students learn that knowledge isn't just acquired in the classroom - life is their laboratory. UC San Diego's rich academic portfolio includes six undergraduate colleges, five academic divisions and five graduate and professional schools. The university's award-winning scholars are experts at the forefront of their fields with an impressive track record for achieving scientific, medical and technological breakthroughs.