The Data Services Group sits within TIS (Technical Infrastructure Services) providing a real-time, agile Enterprise Data Platform. We provide traditional Relational Database support and consultation alongside Data Analytics, In-memory, Virtualisation, Big Data built on a Self-service and automation platform. We also provide services around Data Security, Data Quality and the full Lifecycle management.
Purpose of your role
The Technical Consultant - Databases is responsible for working on database project delivery and / or production support activities from a technical perspective. Typically, this will be day to day activities supporting database infrastructure including solving production and non-production issues, working on change, incidents, problems, service improvement and engineering initiatives. In addition to this the Technical Consultant also acts as a trusted technology advisor to the business providing guidance and consultancy as required.
This role demands strong technical skills with a focus to ensure maximum uptime of the production database infrastructure. Working as a member of a global database support team the successful candidate will play a pro-active role in the support of Fidelity's database estate. The role requires strong Oracle database technical skills across various UNIX and Linux platforms. The role will involve regular BAU (Business As Usual) support and will involve 24 x 7 support and weekend working.
The key responsibilities of this role are:
24x7 support for Fidelity's Production database estate. This includes all Production, Disaster Recovery, Emergency Break Fix, User Acceptance Testing and Development environments.
Rapid response to address high severity (severity 1, 2 and 3H) incidents.
Support and delivery of assigned project work.
Pro-active issue detection and resolution as well as service monitoring.
Service restoration subsequent to unanticipated outages or disruptions.
Driving root cause analysis and resolution to closure.
Identification and driving of database related service quality improvements and engineering deliverables.
Provision of technical support on a shift, on-call and rotational basis.
Resolution of production support issues.
Escalation as necessary to secure assistance and technical guidance from other Technology teams to resolve support issues.
Management and progression of Action items.
Automation and process improvement of database activities.
Experience and Qualifications Required
Excellent Oracle database administration skills in a production support capacity; with the responsibility for the delivery, support and maintenance of reliable, highly available and high-performance environments.
Support of database installation and configuration, monitoring and housekeeping, upgrade and patching, troubleshooting, root cause analysis and performance tuning.
Good experience in another RDBMS platform, preferably Microsoft SQL Server, database administration and skills as above.
A good team worker.
Ability to priorities and co-ordinate activities.
Experience of working to tight deadlines on a regular basis.
Good analytical, problem solving and documentation skills.
Ability to adapt to changing business needs (flexible) and learning new skills quickly.
Good written and verbal communication skills, together with the ability to communicate with management and other business and technical groups.
Calm approach when under pressure.
Customer focused - strong service ethic.
Ability to work on own initiative with minimal direction.
Technical expertise Above 10 Years of progressive working knowledge of database technologies
Oracle Certified Professional
Oracle RDBMS (11g, 12c, 18c,19c)
Oracle Data Guard
Oracle Automatic Storage Management (ASM)
Oracle Grid Infrastructure and Real Application Clusters
Oracle Golden Gate
Good understanding of UNIX and Linux operating systems (Red Hat Enterprise Linux)
Database backup, restore and recovery - User and server managed (RMAN and EMC DataDomain or equivalent)
Database Instance and Query performance tuning
Big Data, No/SQL & Related Technologies
Data Visualization - Tableau, OBIEE, MS Power BI
Cloud Fundamental - AWS, Azure, Oracle
About Fidelity International Fidelity International offers investment solutions and services and retirement expertise to more than 2.5 million customers globally. As a privately-held, purpose-driven company with a 50-year heritage, we think generationally and invest for the long term. Operating in more than 25 locations and with $611.4 billion in total assets, our clients range from central banks, sovereign wealth funds, large corporates, financial institutions, insurers and wealth managers, to private individuals.
Our Workplace & Personal Financial Health business provides individuals, advisers and employers with access to world-class investment choices, third-party solutions, administration services and pension guidance. Together with our Investment Solutions & Services business, we invest $471 billion on behalf of our clients. By combining our asset management expertise with our solutions for workplace and personal investing, we work together to build better financial futures.
Our clients come from all walks of life and so do we. We are proud of our inclusive culture and encourage applications from the widest mix of talent, whatever your age, gender, ethnicity, sexual orientation, gender identity, social background and more.
As a flexible employer, we trust our people to perform their role in the way that works best for them, our clients and our business. We are a disability-friendly company and would welcome a conversation with you if you feel you might benefit from any reasonable adjustments to perform to the best of your ability during the recruitment process and beyond. Data as at 30 September 2020. Read more at https://www.fidelityinternational.com/
Applying to this Job Role: Please note you are only required to upload your CV/Resume to the application screen.