Under general supervision of the Student Services Professional IV, the Student Services Professional II performs moderately complex professional student service work. Assignments typically require the application of both knowledge and judgment in using the principles, techniques, standards, guides and professional skills characteristic of a particular student service program or activity. This generally requires: planning; both interviewing and counseling techniques; judgment to recommend solutions to problems and changes in program procedures; and/or acting as spokesperson within the area of expertise.
This role requires use of sound independent judgment while dealing with moderately complex student service problems. It demands the utilization of effective interpersonal skills with both individuals and groups, to be flexible and versatile, to use tact and sensitivity and to apply effective analytical skills in assisting with the preparation of documentation, mandatory reporting and program assessment.
The purpose of this work is to assist students in making successful progress toward their degree objectives; to provide learning experiences which supplement those in the classroom; and to assist and encourage students to utilize effectively the knowledge, skills and abilities learned during their university careers. University Housing Services (UHS) is a non-general fund, self-support program with approximately 2,100 on-campus beds housing a mix of first-year through graduate school students with 7 residence halls and 1 dining center; 45 full- time employees, 56 paraprofessional staff, approximately 150 student staff. UHS includes a First-Year Experience Program and Residential Theme Floors and a full Summer Conference Program.
The Residence Hall Coordinator (RHC) is responsible for the development of a positive community atmosphere in the living environment conducive to student development and academic success.
The RHC is responsible for implementing and carrying out the University Housing Services conduct within assigned community. The RHC will work with the Sr. Associate Director for Residential Education on higher level conduct issues. The RHC will generally serve as the first responder regarding safety, crisis, and emergency situations in the residential community. The incumbent will oversee the daily building administration, procedures, and operation of their hall. In addition, this position will serve in a variety of capacities working on projects, committees, and tasks.
The RHC has responsibility for direction and leadership of 1-2 residence halls including providing lead work direction to 6-14 Resident Advisors, 8-15 Desk Attendants, 1-4 graduate students, and 20-50 Student Safety Ambassadors/Student Delivery Staff. The incumbent is also responsible for advising Hall Council and performing academic advising. This is a 12-month live-in position renewable each year based on performance, departmental need and available funding.
Offering various and diverse living and learning experiences, the University Housing Services Office is an integral part of the educational mission of Sacramento State. As such, the office strives to create a welcoming and stimulating environment that prompts students to participate in co-curricular activities which promote life and leadership skills, social responsibility, and academic success.
Experience: Possession of these knowledge and abilities is typically demonstrated through the equivalent of two years of professional experience in one of the student services program areas or in a related field; experience should give evidence of competence and indicate the potential for further growth. A master’s degree in a job-related field may be substituted for one year of the professional experience.
Education: Equivalent to graduation from a four-year college or university in one of the behavioral sciences, public or business administration or a job-related field. Additional specialized experience during which the applicant has acquired and successfully applied the knowledge and abilities shown above may be substituted for the required education on a year-for-year basis.
Experience 1. University student services experience (e.g. advising, admissions, community development, conduct, residential education, or student programming) 2. Experience working with students from various ethnic and socioeconomic backgrounds Knowledge, Skills, Abilities 3. Ability to independently prioritize, plan and organize work in a fast-paced environment 4. Strong interpersonal skills and the ability to provide direct programs and/or services to a diverse student population 5. Excellent verbal and written communication skills and a demonstrated ability to communicate effectively in a diverse environment 6. Ability to compile, prepare, write, and review reports 7. Ability to prepare and give presentations 8. Proficiency using standard office software packages (e.g. Microsoft Office Suite) 9. Familiarity working with school-based record/data systems/software (example: PeopleSoft, StarRez) 10. Ability to understand, interpret and apply moderately complex rules, regulations and procedures 11. Ability to maintain confidentiality 12. Ability to train and provide lead work direction to others (i.e. student employees/student leaders) Work Schedule Requirements 13. Ability to work a flexible schedule including evenings, weekends and holidays 14. Ability to live on-campus and participate in an on-call duty rotation Conditions of Employment - A background check must be satisfactorily completed post-conditional offer.
15. Master’s degree in Higher Education or related field 16. Experience working with students considered to be “at risk” 17. Experience in a college or university housing services program beyond the Resident Advisor level 18. Experience working with theme/learning communities or first year experience programs. 19. Experience with programming, crisis management, community development, conduct and/or administration 20. Knowledge of live-in requirements and the challenges that go with living on campus 21. Knowledge of and ability to respond to safety and emergency situations
Thank you for your interest in Employment Opportunities at Sacramento State.
Sacramento is one of the most diverse and integrated major cities in the country and Sacramento State is committed to providing a quality education for all of our region's students. Our campus community represents the broad diversity of our state, and we believe that all are enriched and unified by this diversity. Sacramento State is especially interested in candidates who can contribute, through their teaching, research, and service, to the diversity and excellence of the academic community.
Sacramento State is in the heart of Northern California and just five miles from the State Capitol. With more than 30,000 students and 1,600 full- and part-time faculty, Sacramento State is California's capital university. Quality teaching is a top priority at Sacramento State, which offers a wide range of degrees, programs, and career opportunities - and its lush, 300-acre campus is situated along the American River, close to numerous bike trails and other recreational areas.
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