Front Desk and Program Coordinator

The Front Desk and Office Coordinator is the primary contact for a busy student services office, responding to inquiries and disseminating information to the Harvard Law School (HLS) community. Coordinate reception, collect and compile employment statistics, oversee programming logistics. Provide support to Director, advisors, and other administrative staff by arranging meetings, conference calls, and travel. Train new staff members and interns on front desk procedures. During on-campus interview seasons, act as clearinghouse of information and assist with high volume requests from students. Provide back-up for tasks related to the coordination of interviewing seasons. Assist with emailing reminders to students, employer scheduling, and information requests.

As a Front Desk and Office Coordinator, you will:

• Serve as primary contact for students and graduates seeking assistance from the office either by phone, email or visiting the office.

• Manage administrative support of programming: room reservations, advertising, catering and A/V, video captioning, communications and website updates, event problem-solving, sponsor billing, reports, webcasts, and calendar updates.

• Coordinate large networking events and resume review programs with the administrative team

• Monitor graduate employment and upcoming summer employment via student surveys and produce reports. Significant effort in direct outreach via phone to students and graduates to verify survey information.

• Problem-solve issues that arise during the virtual or on-campus interview programs.

• Provide technical assistance with passwords, the website, or job bank and respond to access reciprocity requests from HLS alumni and students, and graduates and students from other law schools. Assist users of OCS library resources.

• Oversee the general upkeep of the office, especially the reception, kitchen and resource areas

• Develop front desk procedures and training. Coordinate short term coverage of the front desk as needed. Distribute mail and share appointment scheduling for OCS staff and JD Advisors.