Department: College of Health and Human Services (CHHS)
The George Mason University, Office of Student Affairs invites applications for an Administrative Assistant to support the Office of Student Affairs with the College of Health and Human Services. George Mason University has a strong institutional commitment to the achievement of excellence and diversity among its faculty and staff, and strongly encourages candidates to apply who will enrich Mason's academic and culturally inclusive environment.
About the Office of Student Affairs:
The College of Health and Human Services (CHHS), Office of Student Affairs is responsible for enhancing and strengthening all aspects of the student experience in the College (pre-admission through graduation). The Office is the primary physical space to welcome current and prospective students and other visitors to the college, and provides guidance and support to students through recruitment, admissions, advising, assessment, and student engagement.
About the Position:
The Administrative Assistant is responsible for ensuring that CHHS students and visitors have a positive experience through consistent staffing, regular communication, and efficient processes at the front desk in the Office of Student Affairs. The Administrative Assistant ensures that prospective students, current students, and any other visitors are welcomed and provided with accurate information. The Administrative Assistant also provides scheduling support to the Associate Dean and other CHHS Student Affairs staff.
Manage check-in technologies and process for students visiting the office for advising;
Ensure students and visitors are greeted and directed to appropriate offices/individuals, in person and by phone;
Provide first-level information on College programs, application instructions and deadlines, and respond to inquiries for academic actions;
Maintain a regular schedule to ensure the office is open for business on time each morning and closed properly at the end of each workday;
Refer inquiries to relevant staff members/offices when appropriate;
Knowledgeable about CHHS and campus resources to make appropriate referrals;
It is expected the person in this role will be familiar with University and College-level policies and procedures, the university catalog, academic calendars, university websites, and partner offices (e.g., CHHS departments, the Registrar's Office, Student Accounts, Military Services, CAPS, Student Support and Advocacy Center, OIPS, the Title X Coordinator, and campus police);
Monitor generic email accounts for the office and respond or direct inquiries to the appropriate staff member(s);
Support other Student Affairs staff in training/mentoring student workers;
Ensure electronic files are stored securely and maintain confidentiality regarding student records;
Assist Student Affairs Coordinator with processing forms and academic actions;
Respond to inquiries from students/faculty/advisors about status of forms submitted;
Produce regular reports (monthly and annually) on the volume and nature of forms processed through OSA and identify trends and efficiencies when applicable;
Purchase office supplies and items for events organized by the Office of Student Affairs;
Manage calendar and scheduling for the Associate Dean for Student Affairs and other Student Affairs staff;
Manage logistics for CHHS events, including Student Awards Ceremony and Degree celebration.
Bachelor's degree or an equivalent combination of skills and experience;
Strong written and oral communication skills;
Ability to maintain confidentiality;
Ability to prioritize multiple tasks and manage deadlines;
Proficient in Microsoft Office Suite (Outlook, Excel, Word, and PowerPoint);
Ability to multi-task in a high volume, fast-paced environment;
Excellent customer service skills;
Ability to work in a diverse and inclusive environment.
Bachelor's degree strongly preferred;
Experience working with undergraduate students;
Experience in a service-oriented office setting;
Budget management and/or accounting experience;
Experience ordering supplies and reconciling expenses;
Proficiency in student information and scheduling systems including, but not limited to, EAB Navigate, Salesforce, Banner, Microstrategy, and DegreeWorks.
Salary: Commensurate with education and experience.
Location: Fairfax, VA
Mason Ad Statement:
Great Careers Begin at Mason!
George Mason University is an innovative, entrepreneurial institution with national distinction in both academics and research. Mason holds a top U.S. News and World Report “Up and Coming” spot for national universities and is recognized for its global appeal and excellence in higher education.
Mason is currently the largest and most diverse university in Virginia with students and faculty from all 50 states and over 135 countries studying in over 200 degree programs at campuses in Arlington, Fairfax and Prince William, as well as at learning locations across the commonwealth. Rooted in Mason’s diversity is a campus culture that is both rewarding and exciting, work that is meaningful, and opportunities to both collaborate and create.
If you are interested in joining the Mason family take a look at our current opportunities and catch some Mason spirit at jobs.gmu.edu/!
George Mason University, Where Innovation is Tradition.
Special Instructions to Applicants:
Applicants should apply at https://jobs.gmu.edu and include: (1) a cover letter, which includes your perspective working in a culturally diverse community; (2) a resume; and (3) a list of three professional references, including name, phone number and e-mail address.
George Mason University is an equal opportunity/affirmative action employer, committed to promoting inclusion and equity in its community. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any characteristic protected by law.
Internal Number: 49821
About George Mason University
George Mason University is Virginia's largest public university located in the suburbs of Washington, D.C. With strong undergraduate and graduate degree programs in engineering, information technology, public policy, economics, visual and performing arts, life sciences and biotechnology, Mason prepares its alumni to succeed in the workforce and meet the needs of the region and the world.