McKesson Corporation is a Fortune 8 company and is one of the largest providers of healthcare supply chain management solutions, retail pharmacy, medical & pharmaceutical supplies, healthcare technology, community oncology and specialty care in the United States with revenues of $231 billion in 2020. The company was founded in 1833 by John McKesson and Charles Olcott in New York with a focus on importing and wholesaling pharmaceutical products. United by our ICARE shared principles, McKesson's 80,000 employees work together every day to make better care possible around the globe - one product, one partner, one patient at a time.
The Reconciliation Advisor position is in New Albany, OH
The Reconciliation Advisor will act as a liaison and first point of contact for pharmacies active on this important value-add reconciliation solution. The position responsibilities consist of answering inbound calls from existing customers, providing timely and accurate responses to inquiries, providing web-based trainings to new and tenured existing customers, and efficient resolution to issues. It also requires outbound calls to existing customers to follow up on open issues and provide proactive comprehensive account reviews. This position requires excellent communication, customer service, problem solving, analysis, and follow-up skills.
Make outbound phone calls to existing reconciliation customers to provide proactive, comprehensive account reviews to key contacts with the goal of delivering account status updates and address trends and make recommendations to increase value and results.
Take inbound phone calls from existing customers to intake reported issues, provide consultative support, give direction and actionable feedback, and address reconciliation needs.
Review assigned existing customer accounts to complete reconciliation tasks, research and resolve reported issues and requests, and complete follow up with customers.
Account monitoring including working with cross-functional teams to ensure value is clearly identified and communicated with customers
Conduct web-based training to new and tenured existing customers to educate on platform functions, navigation, and reporting available.
Minimum Requirements Typically requires 3+ years of relevant experience.
Must be able to work a shift between 10 am to 7 pm
Customer service and/or call center experience
Pharmacy operations (claims adjudication) and/or managed care experience (preferred)
Effectively manages customer expectations for service and issue resolution
Experience establishing and maintaining strong business relationships with customers
Additional Skills & Knowledge
Proficiency using Microsoft Office Suite including Excel
Self-motivated and results oriented
Strong interpersonal skills
Strong problem solving / issue resolution
Excellent written and verbal skills
Education 4-year degree or equivalent experience
General Office demands
We take pride in our culture of connection and believe in a workplace where everyone can be their full, authentic self. We welcome and encourage veterans, individuals with disabilities and others with diverse perspectives to join our growing team. Your unique perspective and experience are valuable assets that can translate into a rewarding career path with us. Apply to join our team and help shape the future of healthcare!
McKesson is an Equal Opportunity/Affirmative Action employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.Qualified applicants will not be disqualified from consideration for employment based upon criminal history.
McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to [email protected] . Resumes or CVs submitted to this email box will not be accepted.
Current employees must apply through the internal career site.
Join us at McKesson!
Internal Number: JR0039777
About McKesson Corporation
We deliver careers with purpose and potential. Our focus on better health starts with creating an inclusive environment with strong values where you can build a fulfilling career. You can count on us to provide you with resources and opportunities to grow and be your best, while contributing to our pursuit of improving lives. Every day, McKesson’s employees deliver products to healthcare providers that make a difference in the care and life of a patient. We work to distribute medical supplies, bandages, syringes, vials of flu vaccine, and pharmaceutical drugs to help real patients like Jack, an eight-year-old boy battling cancer. We take that job seriously. Together, the work we do is shaping the future of healthcare. If you are passionate about combining a meaningful career with a balanced life, join us on this journey and apply for a job with McKesson today. Every day, McKesson’s employees deliver products to healthcare providers that make a difference in the care and life of a patient.