Business Title: Graduate Student Services Specialist/well-being Coach Unit: Graduate Life Office, a unit of Dean of Students Office Appointment Duration: Fixed term position with an end date of 1/31/2023, which may be extended if funding continues.
Graduate Life Office (GLO), a unit of Dean of Students Office, is the main student services office for Stanford's graduate and professional students. It provides direct service (24/7 crisis response, student support and case management) and programs (New Graduate Student Orientation, social and well-being) to all 9400 Stanford graduate and professional students.
Inclusion and diversity are integral to Stanford's commitment to excellence and Our Most Important Work. We are interested in candidates who have demonstrated experience engaging with diversity through activities such as fostering an inclusive environment, working with students, faculty, and staff from diverse backgrounds, or incorporating diverse perspectives in their work. We are looking to hire a Student Services Specialist/Well-being Coach to support graduate and professional who are in need of mid-level, non-clinical, mental health and well-being support. This position will work with graduate and professional students to identify personal growth goals, facilitate personal/professional development, build coping skills and resilience, promote engagement in campus communities, and provide coaching support with respect to other personal and academic concerns, as needed.
This GLO position will interface with colleagues from across student affairs, especially from Vaden Well-being, medical services and CAPS (Counseling & Psychological Services); academic programs/departments, faculty advisors, and the Office of the Vice Provost for Graduate Education.
The GLO Student Services Specialist/Well-being Coach will focus on graduate/professional students who can benefit from non-clinical coaching interventions such as: value identification, coping skills, relational and life skills, professional development, stress management, or problem-solving. These challenges may include: adjusting to graduate/professional school, non-clinical levels of depressive symptoms, stress, anxiety, grief and loss, interpersonal conflict, relationship issues, adjustment issues, lack of confidence, procrastination, and an intersection of these themes with students' personal identity and development. This position will serve in a proactive manner working closely with GLO Deans and staff, and Vaden Well-being colleagues to actively reach out to students, and serve as a referral resource to meet student needs before the onset of a crisis or emergency.
This position will collaborate with GLO and Well-being colleagues, campus partners and student affairs colleagues to develop and provide relevant/timely programs and services to students, and participate in the on-going support and training of Community Associates (CAs). These may include developing and leading support groups, workshops, informational sessions in addition to the core work of individual coaching sessions with students. These non-clinical interventions will be student-centered and issue-based with goals of personal empowerment, well-being, and success through positive support and skill-enhancement. This position will collaborate closely with cohort of Well-being professionals who will serve distinct segments of the Stanford student community, including: graduate students, undergraduate students, and students who are served by the community centers and ethnic theme houses.
In this role, you will:
Resolve multi-dimensional matters in response to students at risk, or who have other personal, relational and/or professional issues, counsel students on sensitive and confidential issues.
Receive student referrals related to non-clinical levels of depressive symptoms, stress, anxiety, grief and loss, interpersonal conflict, relationship issues, adjustment issues, lack of confidence, procrastination, and personal identity development. Provide timely follow-up and consultation for students, GLO staff, VPSA colleagues and campus partners.
Provide direct service to students including, but not limited to: teaching new coping and other relevant skills, stress management, provide positive support, problem-solving, developing and facilitating support groups, or personal coaching to assist students in addressing non-clinical mental health, personal and interpersonal issues, and making appropriate choices and decisions.
Assess and differentiate coping and/or social skills deficit from psychopathology in order to develop individualized behavioral plans for effective support and/or coaching.
Provide on-going psychosocial assessment to recognize the need for referral for case management and/or clinical treatment.
Provide advice to students on a range of issues, in order to assist them in making appropriate choices and decisions.
Assess and refer students to appropriate resources with University partners
Collaborate with others to help resolve program issues and concerns, interpret policies, and mediate complex and sensitive issues.
Attend meetings with key partners, as appropriate. Participate in cohort meetings with co-coaches and develop best practices for meeting, communication, and working with campus partners.
Provide guidance and counsel, oversee and develop a wide range of programs and services, analyze effectiveness and make recommendations for future programs.
Design methods for assessing work with students and delivering regular reports on student cases, trends, and patterns across the student populations served. Assess student information in multiple databases
Develop quarterly reports to capture trends among the students served. These reports will be shared with GLO deans, academic advisors, and other campus stakeholders to better understand the mid-level social and emotional needs of students served.
Participate in training student staff, designing in-service training or workshops throughout the academic year, and develop opportunities for students to engage on topics of wellness and well-being across the residences.
Develop and implement plans for outreach efforts, develop and maintain external community and university liaison relationships, represent department and university at meetings and events.
To be successful in this role, you will bring:
Bachelor's degree and three years of relevant experience, or combination of education and relevant experience in one or more of the following fields: social work, mental health care, life coaching, or health and wellness consulting and programming.
Knowledgeable of graduate/professional student mental health issues and diagnoses.
Demonstrated ability and experience to work proactively to mitigate the potential for a student emergency/crisis by working to consult, discuss, assess student issues, stress, mental health status in order to develop effective support/coaching plan or referral.
Demonstrated experience providing personal coaching, developing and facilitating support groups.
Understanding of FERPA and privacy laws when working with sensitive student information.
Experience serving as a mandated reporter for the purposes of Title IX, Clery Act, and the California Education Code.
Strong analytical and problem-solving skills to review and analyze complex information.
Advanced computer skills, including experience with Microsoft Office Suite.
Advanced customer service skills.
Relevant computer systems/technology experience.
Understanding of financial transactions.
Ability to ensure and apply compliance with legal, financial, and university policies and external regulations.
In addition, our preferred requirements include:
Prior experience working with graduate/professional students on a wide-range of issues related to their personal, relational, social and academic experiences.
Experience working with a large student population mostly housed on-campus with some students living off-campus and participating in away programs along with study abroad programs.
Experience working with academic programs and faculty.
Knowledge of typical graduate/professional student services across a college campus.
Prior experience working with both graduate and undergraduate students on a wide-range of issues related to their social and academic experiences as it relates to diverse student identities including international students.
Experience working with a large range of constituents including students, student leaders, staff, and faculty.
* - Consistent with its obligations under the law, the University will provide reasonable accommodations to any employee with a disability who requires accommodation to perform the essential functions of the job.
WORKING CONDITIONS: Some work may be required on weekends and evenings.
How to Apply:
Please write a cover letter that highlights your interest in the position for further consideration.
Why Stanford is for You
Imagine a world without search engines or social platforms. Consider lives saved through first-ever organ transplants and research to cure illnesses. Stanford University has revolutionized the way we live and enrich the world. Supporting this mission is our diverse and dedicated 17,000 staff. We seek talent driven to impact the future of our legacy. Our culture and unique perks empower you with:
Freedom to grow. We offer career development programs, tuition reimbursement, or audit a course. Join a TedTalk, film screening, or listen to a renowned author or global leader speak.
A caring culture. We provide superb retirement plans, generous time-off, and family care resources.
A healthier you. Climb our rock wall, or choose from hundreds of health or fitness classes at our world-class exercise facilities. We also provide excellent health care benefits.
Discovery and fun. Stroll through historic sculptures, trails, and museums.
The job duties listed are typical examples of work performed by positions in this job classification and are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Specific duties and responsibilities may vary depending on department or program needs without changing the general nature and scope of the job or level of responsibility. Employees may also perform other duties as assigned.
Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of his or her job.
Stanford is an equal employment opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.
Job Code: 7502
Employee Status: Fixed-Term
Location: Vice Provost for Student Affairs, Stanford, California, United States Schedule: Classification Level:
Stanford is an equal opportunity employer and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law.
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Located between San Francisco and San Jose in the heart of Silicon Valley, Stanford University is recognized as one of the world's leading research and teaching institutions. Leland and Jane Stanford founded the University to "promote the public welfare by exercising an influence on behalf of humanity and civilization." Stanford opened its doors in 1891, and more than a century later, it remains dedicated to finding solutions to the great challenges of the day and to preparing students for leadership in a complex world. The University's thriving diverse community is comprised of nearly 7000 undergraduate students, 12000 graduate students, 2000 faculty members, 1900 postdoctoral scholars, and over 11,000 academic and administrative staff in seven schools including several interdisciplinary research centers and institutes. The campus spreads over 8000 contiguous acres and nearly all undergraduates live on campus. Stanford offers bachelor's and master's degrees in addition to doctoral degrees (PhD, MD, DMA and JD) plus a number of professional and continuing education programs and certifications. More at http://facts.stanford.edu and http://www.stanford.edu. Stanford is an equal empl...oyment opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. Stanford also welcomes applications from others who would bring additional dimensions to the University’s research, teaching and clinical missions.