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The VMRC Benefits Advisor position exists to provide advice and counsel to prospective and current students and their families about federal and state veterans benefits programs. This Counselor position will support the programmatic changes needed to serve the expanding Veteran and Military student enrollment at UW Tacoma since we are now a Veteran and Military Resource Center at UW Tacoma.
VA Education benefits are complex in nature; each benefit program has different eligibility criteria, benefit levels, and delivery methods. Regular interaction with the VA is required to resolve discrepancies or to advocate on behalf of students.
The Veteran and Military Resource Center will provide a holistic approach or "one-stop" approach to veterans services where expertise in all aspects of federal and state benefits is a requirement. The VA Benefits Advisor will assume the duties of the secondary "School Certifying Official" and is responsible for performing the required duties and responsibilities for campus compliance with federal and state policies. This position must use a dedicated VA web-based certifying system along with our UW student systems to monitor benefits, enrollment and report appropriate changes, payment reconciliation, and regular file audits.
RESPONSIBILITIES ADVISING AND COUNSELING Provide in-person advising and counseling for prospective students, current students, parents, staff, and others seeking information and assistance with all aspects of Veterans Educational Benefits, State Waiver Programs, Veteran Residency laws along with financial aid and enrollment policies and procedures. Utilize a thorough understanding of veterans educational benefits (federal and state); and articulate the various eligibility requirements to current and prospective students. Consult with the Director of Veteran and Military Resource Center through the use of professional judgment as needed to resolve complex issues, eligibility, or payment discrepancies. Prepare educational plans for Veteran Readiness and Employment recipients and their case managers in collaboration with University Academic Advising. Advise students and families about veteran-related Residency requirements. Give presentations, both to internal and external military and veteran groups, regarding higher education opportunities in Washington state, veteran benefits, and enrollment. Make referrals to appropriate offices and staff.
ADMINISTRATION AND CERTIFICATION OF VETERAN RELATED BENEFITS Effectively perform all of the required elements of VA certification. Inform and assist students with application for VA benefits. Reconcile the enrollment status of VA benefit recipients with university and VA records/systems. Certify initial credit/status enrollment to VA on all eligible students. Report accurate tuition and fees to the VA depending on individual student's percentage of eligibility and involving financial aid review to ensure policy compliance. Maintain required records and files with clear documentation regarding tuition and fee calculations and any special circumstances and professional judgments made. Collect appropriate documentation from eligible students with follow up for documentation as needed. Authorize quarterly payment and reconcile any payment exceptions or discrepancies. Monitor students' grades to ensure satisfactory progress is being made. Consult with academic advisors when needed as to the applicability of courses to the student's degree program. Inform the VA quarterly when students are placed on Academic Probation. Finalize VA records with graduation information once degrees are recorded.
VETERAN AND MILITARY RESIDENCY Provide advice and counsel those students qualifying for Washington residency programs based on Active Military status and Veterans Residency involving review of state-wide and university policies. Correspond with individuals throughout the process and maintain the records using established University records retention policies.
AUDIT AND COMPLIANCE Review a variety of reports, perform quarterly audits of files. Prepare information for annual State Approving Agency audit and every-three year VA audit.
MINIMUM REQUIREMENTS Bachelor’s degree in human services, social services, public policy or related field and 2 years of experience in:
Excellent verbal and written communication skills with experience making presentations to diverse populations.
Understanding of higher education student and software systems.
Equivalent education/experience will substitute for all minimum qualifications except where there are legal requirements such as license/certification/registration.
Experience in a Veteran and Military Resource Center, Registrar's Office, Financial Aid Office or other Higher Education student service-oriented office that involves counseling/advising students along with complex policy analysis and interpretation.
Understanding and experience in VA Once and the UW Student Database (SDB)
Application Process: The application process for UW positions may include completion of a variety of online assessments to obtain additional information that will be used in the evaluation process. These assessments may include Work Authorization, Cover Letter and/or others. Any assessments that you need to complete will appear on your screen as soon as you select “Apply to this position”. Once you begin an assessment, it must be completed at that time; if you do not complete the assessment you will be prompted to do so the next time you access your “My Jobs” page. If you select to take it later, it will appear on your "My Jobs" page to take when you are ready. Please note that your application will not be reviewed, and you will not be considered for this position until all required assessments have been completed.
Founded in 1861, the University of Washington is one of the oldest public institutions in the west coast and one of the preeminent research universities in the world. The University of Washington is a multi-campus university comprised of three different campuses: Seattle, Tacoma, and Bothell. The Seattle campus is made up of sixteen schools and colleges that serve students ranging from an undergraduate level to a doctoral level. The university is home to world-class libraries, arts, music, drama, and sports, as well as the highest quality medical care in Washington State and a world-class academic medical center. The teaching and research of the University’s many professional schools provide undergraduate and graduate students the education necessary toward achieving an excellence that will serve the state, the region, and the nation. As part of a large and diverse community, the University of Washington serves more students than any other institution in the Northwest.