The Re-Employing Virginia (REV) coach is responsible for connecting with and assisting individuals who inquire about the REV program to support their enrollment and enhance their success in college. The REV coach will play a key role in bringing new students into career programs and providing them with the opportunity to achieve their goals. The REV coach will serve as a recruiter, advisor and guide in the journeys of our prospective student learners. REV Coaches will assist interested individuals by providing guidance enrolling in academic or workforce training programs, applying for financial aid and scholarships, identifying academic and non-academic needs and connecting those individuals to resources in a supportive and professional manner. The REV coach will communicate with students on a regular basis and engage them individually and/or in small groups. The REV coach will communicate with student services personnel to ensure that students have access to college resources and support that will lead to completion of their academic or workforce program. REV coaches will capture appropriate data on outreach, student communications, and other interactions. Responsibilities: •Provide excellent customer service to potential students through consistent and effective outreach and follow-up. •Make outbound calls to prospective students who have expressed an interest. •Connect with potential students to accurately explain program offerings; discuss and advise suitable programs with consideration for the studentâ™s interests, qualifications, and career goals. •Attend all required department meetings and training sessions. •Accurately account for all inquiries and admissions activity associated with all inquiries; complete daily activity reports. •Ensure that all necessary documents and forms are completed accurately and in a timely manner. •Keep all required reports current and accurate. •Work collaboratively with college faculty and staff in support of student success.
Skills/Abilities The REV coach must have skills and abilities in the following areas: •Passionate about helping others achieve their educational and career goals. •Strong interpersonal skills to help engage, provide support to, and motivate students. •Excellent customer service skills; to include the ability to effectively follow up and follow through. •Effective oral and written communication skills. •Effective problem-solving skills. •Excellent organizational skills. •Proficient in use of Microsoft Office and Google docs. •Demonstrated ability to work effectively both independently as well as part of a team. Education/Experience A baccalaureate degree and customer service experience including appointment setting, interviewing, relationship building, client services, commitment to follow-up skills, coordinating programs and events, etc. is required
Internal Number: 32272
About Wytheville Community College
Virginia's Community College's educate 240,000 credit students annually and over 170,000 non-credit students at 23 Community Colleges with over 40 campus locations throughout the Commonwealth. Our mission is to provide comprehensive higher education and workforce training programs and services of superior quality. These programs are financially and geographically accessible to meet the individual, business, and community needs of the Commonwealth.