Customer Experience Advisor
Rockwell Automation
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Customer Experience Advisor

Rockwell Automation

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Details
Posted:
March 9, 2021
Location:
Katowice (Francuska 36), Poland
Salary:
Open
Type:
Full Time

Job Description

The Customer Care Representative is operational person within Tech Connect team, able to handle daily operational tasks and support the organization with achieving its KPI's.

Job Description:

  • Creates new quotes and renewal quotes
  • Prepares technical support contracts "Tech Connect" in accordance with customers' needs
  • Handles customer inquires
  • Handles phone calls from customers
  • Enters, verifies and monitors customer orders and contracts
  • Manages service tickets
  • Maintains customers' software database
  • Assures the accuracy of data
  • Communicates with stakeholders
  • Solves problems proactively
  • Reports continuous improvement opportunities
  • Participates in projects

Internal Number: R21-2221
About Rockwell Automation
When you choose Rockwell Automation, you join countless talented employees who have helped us establish our leadership position in the automation industry over the past century. You join a diverse, inclusive and global community with a passion for innovation. A place where you can partner with great minds and inspiring people. And a corporation backed by the financial strength that drives growth – and career opportunities. As much as we focus on our customers, we know our employees are key to our success and future. Helping you develop a rewarding career is a top priority. Because when you succeed, we succeed.
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