Commercial Insurance Manager - Commercial Real Estate Finance (Loan Servicing)
NorthMarq is seeking a Commercial Insurance Manager to join the Commercial Insurance team in our Minneapolis, MN Corporate Headquarters. NorthMarq provides debt, equity, investment sales, and loan servicing to commercial real estate owners and investors through our 30+ offices across the U.S. NorthMarq is privately owned, we are part of the Pohlad Companies family of businesses.
*Inquires about this position, please contact Maddie Shillingstad ([email protected]) in Human Resources at NorthMarq.
*Application is required to be considered.
This position oversees, develops, and provides leadership to an analyst team within the Insurance Department. Managers are responsible to hire, train and evaluate staff performance, with a high emphasis on developing and growing team members.
Managers ensure their team and department comply with all service agreement responsibilities, minimizing risk for the company and investors. They also develop systems, policies, and procedures, and work to achieve maximum efficiency in the department.
A Manager is expected to achieve individual objectives while working within the department to reach annual goals and accomplish strategies. Additional responsibilities may be added to adapt to company growth.
Organization & Planning
Plan and schedule own workload to most efficiently meet daily, weekly, monthly, quarterly, semi-annual and annual benchmarks.
Perform quality control monitoring to promote accuracy, identify development opportunities and establish consistency.
Develop and enforce policies and procedures pertaining to insurance administration. Serve as an advisor to various procedure committees.
Develop, train and assess the competencies of the commercial insurance risk manager, analyst, specialist, and/or the insurance coordinator. Serve as a mentor and a resource of technical knowledge.
Identify growth areas for individual staff and facilitate the necessary coaching/mentorship/opportunities to assist in employee growth.
Direct and motivate staff through daily interaction and workload discussion.
Interview, hire, and evaluate staff performance, as needed.
Conduct monthly, quarterly and annual meetings with staff, allowing for open communication and frequent feedback surrounding job performance and growth.
Execution & Direction
Provide leadership for staff responsible for investor and lender insurance guidelines, in relation to servicing commercial mortgage loans.
Provide effective and efficient training, to ensure the growth and development of staff.
Administer competency and performance reviews as scheduled, with an annual summary. Analyze annual compensation in relation to employee’s annual performance.
Develop and implement systems for maximum efficiency and service.
Ensure that the highest level of customer service is provided to all customers, internally and externally.
Serve on leadership teams, councils, and strategy groups.
Build lender relationships through conference attendance, lender visits, and monthly conference calls.
Perform/lead other reasonable tasks/projects, as assigned.
Education: Bachelor’s degree, with a preferred emphasis in Business Administration, Finance or Real Estate.
Work Experience: 3 to 5 years’ leadership/supervisory experience or a demonstrated ability to lead staff; and experience with commercial property insurance and/or asset management.
Demonstrated Technical Competencies to include:
Required knowledge of Microsoft Office
Knowledge of commercial insurance coverages, policy performance, and associated risks
Ability to analyze commercial asset characteristics, risk, and the related insurance coverages
Knowledge of mortgage performance metrics and terminology
Ability to maintain sensitive and confidential information
Demonstrated Professional Competencies to include:
Demonstrated leadership abilities
Ability to lead both independently and collaboratively within a team, with minimal supervision
Ability to grow and develop staff
Effective customer relationship management
Ability to work independently with minimal supervision
Ability to interview, hire and evaluate staff performance
Strong organizational skills with the ability to handle multiple projects, assignments and prioritize to meet deadlines
Excellent oral and written communication skills
Problem-solving skills to reflect the level of responsibilities
Strong attention to detail and accuracy required
Demonstrated work ethic and willingness to work extended hours when necessary
Occasional overnight travel required (Average1-3 times per year.
For nearly 60 years, NorthMarq has been a capital markets provider of debt, equity, and loan servicing to commercial real estate investors through its regional offices from coast-to-coast. Our expanded platform now includes investment sales for multifamily assets, further broadening our commitment to building stronger relationships that deliver better results throughout the entire life of ownership.
As a leading capital markets provider, NorthMarq has decades of expertise built on strong relationships. As the company grows, the foundation built on our core values—integrity, respect and community—is critical. We pride ourselves on quality, customer service excellence and results.
We know our most valuable asset is our employees. Recruiting and retaining the best people in the industry is critical to our ongoing success. Each of our employees has opportunities for personal growth and works in a place where results are rewarded. Across all of our 30+ offices, we have a strong sense of camaraderie united by our corporate headquarters in Minneapolis, Minnesota.
We are privately owned, part of the Pohlad Companies family of businesses.