The Global Markets Group of IHS Markit provides value to a wide range of client personas including sales trading & research, capital markets and banking. The provision of best in class data and workflow solutions over the last 20 years is reflected in a tremendously broad set of customers globally. Both buyside and sell side clients rely upon us every day to make them more effective and efficient - GMG has over 500 employees deployed across the globe.
Within the fixed income business, we are a team focusing on client success to ensure service and relationship is at the forefront of everything that we do.
Duties and Responsibilities - "Your Role"
You will be an Analyst in the Global Markets Group of IHS Markit, working in the customer success group. You will be the first point of contact for clients with inquiries related to our Fixed Income product suite within our capital markets platform. This is a great opportunity to gain extensive client interaction and experience in the capital markets
Key responsibilities include:
Monitor all client inbound requests via our case management email system and telephony hotlines to address deals and support requests in a timely manner, in coordination with the global support team (US, EMEA and HK)
Serve as a direct conduit for all sell-side and buy-side clientele, across all facets of client service and application support
Host client meetings to assist with training, product demos and transactional support
Producing scheduled and/or ad-hoc reporting deliverables in a timely and accurate fashion
Trouble-shoot client issues to pinpoint root cause and remediation steps
Partner with Product Build teams to prioritize, track and resolve production issues, to extinguish client interruptions
Partner with Product Specialists to share client feedback and understand strategic road maps
Partner with Professional Services with client on boarding events to ensure proper training and user access
Keep abreast of market & regulatory changes that impact service activities, and adapting new team policies/procedures as needed
Cross-train with global counterparts to ensure depth of application knowledge and client coverage
Job Requirements - "About You"
You are a strong communicator who can present and influence credibly at all levels of an organisation internally and externally. You are a natural at building strong relationships and gaining credibility as a trusted advisor amongst client decision makers within the Syndicate, Sales, technology and banking departments of European Financial Markets clients. You are thoughtful and engage in getting to know and understand your client's business, strategic goals and how they define success with our solutions. You are not afraid to roll up your sleeves and assist in roll out efforts (training, advice, application for new use cases, etc.) and are not shy about guiding clients who need our help.
Key Qualifications and Skills:
Language skills are a preference but not essential
Bachelor's degree and/or equivalent related work experience Proficient in MS Office Suite, and a strong knowledge of internet applications
Interest in the Capital Markets and the financial markets
Excellent written and verbal communication skills, with the ability to cater styles to all levels of management and clientele
Exceptional interpersonal skills that incites healthy dialogue and trusted client relationships
Good organizational and time-management skills to adhere to deadlines and deliverables
Ability to work independently while still interacting within an integrated team structure
Job Benefits - "What we offer"
Cash incentive plan and equity award
Competitive benefits package
Opportunity to work with world experts in the field
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